Publication date : May 11, 2026, 12:00AM Orange Business is here! About usJoin us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities. About the role Holds accountability for the Quality of solutions provided to CustomerGenerate reports and provide automated reporting toolsResponsible for data integrity of customer information in all systems/toolsProactively identify existing Customer needs, and opportunities and grow the customer relation with OrangeCreate and manage Service Improvement Plans triggered by:Quality Connect Survey (related to any and all functional areas)Customer Complaint (including those related to customer invoices)Proactive Action (identified proactively by the CSM)Ensure customers complains are managed and resolved in a timely mannerPrepares periodic customer service reviewsHandles non-commercial customer queries and complex customer service issuesProactively inform customer and end-users in advance of any anticipated service interruptionsProvides capacity analysis, forecasts and recommendationsCreate and Review any internal root cause analysis (RCA) applicable to their customers and generate customer-facing RCA to be communicated to customeProvides customer with up-to-date technical documentation, including the Customer Operations GuideEnsures all technical documentations are posted and updatedAbout you Degree level or equivalent (Business or Science Degree);4 to 5 years of experience, preferably in a customer support in the telecommunication industry.Solid Python fundamentals (scripting, automation mindset, working with APIs).Exposure to areas such as data handling, basic analytics, or automation is important. Advanced topics (e.g. ML, clustering, complex network operations) are not expected on day one and can be developed through on-the-job training and coaching.Experience with ServiceNow reporting / Platform Analytics and operational dashboards; the scope which was supported by MAK, and which remains relevant.Power BI proficiency (M, Data Modeling, DAX)ITIL foundations certificationCustomer Service and Project Management ExperienceGood technical knowledge of Network, IT Services, Mobility, Voice and/or integration solutions and technologiesPossess excellent communication, negotiation, presentation and organization skillsIs fully empowered to coordinate all entities involved in technical performance of our solutionsAble to work independently with initiative and proactivityAble to work well under pressure and can handle escalations calmly and competentlyFluent in both spoken and written EnglishDedicated, and passionate. Strong work ethic and ownership mentalityCurious, solution-oriented, and genuinely excited about building and improving thingsComfortable learning by doing, experimenting, and iteratingAble to understand business context and customer impact You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills. What we offer • Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world. • Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working). • Professional Development: training programs and upskilling/re-skilling opportunities. • Career Growth: Internal growth and mobility opportunities within Orange. • Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events. • Reward Programs: Employee Referral Program, Change Maker Awards. Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs. At Orange, only your skills matter. Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.