Customer Service Representative

Cregg Recruitment Ltd

Join CREGG as a Customer Service Representative for a leading telecommunications client in Limerick, working 37.5 hours weekly with a hybrid model after training.

Last checked on June 11, 2026. We may earn a commission when you click through.

If you thrive in a structured work environment and enjoy helping others, this position offers a balanced work-life approach and valuable benefits.

✓ Structured schedule promotes work-life balance ✓ Comprehensive benefits package ✓ Supportive team environment

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Customer Service Representative

Cregg Recruitment Ltd

Updated 1 month ago

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Limerick Remote Contractor

If you thrive in a structured work environment and enjoy helping others, this position offers a balanced work-life approach and valuable benefits.

About this role

Join CREGG as a Customer Service Representative for a leading telecommunications client in Limerick, working 37.5 hours weekly with a hybrid model after training.

About the Company

CREGG Recruitment Ltd is known for connecting talented individuals with reputable employers, particularly in the telecommunications sector.

Key Highlights

✓ 37.5 hours per week with scheduled shifts between 9am and 6:30pm
✓ One Saturday shift every three weeks with a weekday off
✓ Hybrid work option after completing training
✓ Comprehensive benefits including 23 days annual leave and private health insurance
✓ Friendly call centre environment focused on customer support

💡 Honest Take: This role is ideal for those seeking in-person interaction in a supportive customer service environment, but it may not suit those looking for full remote work.

Pros

✓ Structured schedule promotes work-life balance
✓ Comprehensive benefits package
✓ Supportive team environment
✓ Opportunity for hybrid work
✓ Regular shifts simplify planning

Cons

✗ Not a fully remote position
✗ Requires in-office presence initially
✗ Limited weekend flexibility with scheduled Saturday shifts
✗ Customer service roles can be demanding
✗ Potentially high call volume in peak times

Best For: This role is for those looking to start or build a career in customer service within the telecommunications industry.

Watch Out: Be prepared for the challenges of managing customer queries in a busy call centre environment.

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What Customers Say

Employees appreciate the supportive environment but note the demands of handling customer queries in a fast-paced setting.

Expert Review

This Customer Service Representative role at CREGG offers a structured work environment perfect for those who enjoy direct customer interaction. With 37.5 hours scheduled between 9am and 6:30pm, the work-life balance is enhanced by a weekday off every three weeks for those Saturday shifts.

The position also allows for a hybrid working model after training, providing flexibility. The company a competitive benefits package, including 23 days of annual leave, private health insurance, and access to the Calm app, which underscores their commitment to employee wellness.

Nonetheless, this job is not for those seeking fully remote work, as initial training requires an in-office presence. While the structured nature of the role can be advantageous, it may be challenging for individuals unaccustomed to the demands of a busy call centre, particularly during peak hours.

this role presents a solid opportunity for anyone aiming to enter the telecommunications sector with a reputable company. For further details, visit CREGG's official listing here.