Contact Representative

Dexian

Join Dexian as a Contact Representative, supporting customers through calls, email, and chat. This remote role requires a reliable, detail-oriented individual.

Last checked on June 12, 2026. We may earn a commission when you click through.

While the pay is decent for entry-level positions, the rigid attendance rules and scheduling may deter potential candidates looking for flexibility.

✓ Remote work opportunity. ✓ Stable Monday to Friday schedule. ✓ $20/hour pay rate.

Contact Representative

Dexian

Updated 13 days ago

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Richmond Remote Full-Time

While the pay is decent for entry-level positions, the rigid attendance rules and scheduling may deter potential candidates looking for flexibility.

About this role

Join Dexian as a Contact Representative, supporting customers through calls, email, and chat. This remote role requires a reliable, detail-oriented individual.

About the Company

Dexian is a leading provider in the staffing and technology solutions sector, focusing on delivering quality service to clients.

Key Highlights

✓ Remote work with flexible scheduling based on business needs.
✓ Competitive pay rate of $20/hour.
✓ Monday to Friday schedule with no weekend shifts.
✓ Opportunities for career growth in a stable environment.
✓ Engage with customers through various communication channels.

💡 Honest Take: This role is ideal for those seeking stability and reliability in their work schedule, but the strict attendance policy may not suit everyone.

Pros

✓ Remote work opportunity.
✓ Stable Monday to Friday schedule.
✓ $20/hour pay rate.
✓ Growth potential within the company.
✓ Engaging customer interaction.

Cons

✗ Strict attendance policy with no allowed absences.
✗ Shift scheduling based on business needs may not offer preferred hours.
✗ Limited flexibility in work hours.
✗ Requires detailed orientation and training.
✗ Remote location must be within 90 minutes of Richmond.

Best For: This position is for detail-oriented, customer-focused individuals looking for a reliable remote job without weekend shifts.

Watch Out: Potential candidates should be prepared for the company's strict attendance requirements, which may not align with personal commitments.

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What Customers Say

Feedback from workers indicates a strong emphasis on attendance, with mixed feelings about the rigidity of the schedule and overall work-life balance.

Expert Review

In evaluating the Contact Representative role at Dexian, the strict attendance policy a key consideration. Missing even one day is not permitted, which can be a dealbreaker for those with unpredictable schedules. While the pay of $20/hour is attractive for entry-level positions, the rigidity may deter flexible job seekers.

The role involves supporting customers through inbound calls, emails, and chats, presenting an excellent opportunity for individuals who enjoy direct customer interaction. However, the remote work requirement comes with the caveat of needing to be located within 90 minutes of Richmond, which might limit the applicant pool.

the position offers a Monday to Friday schedule, which is a positive aspect for those looking for work-life balance. Still, the assigned hours will depend on business needs and are not guaranteed to match personal preferences. Prospective candidates should weigh these factors carefully before applying. For more details, you can find the listing on Dexian's LinkedIn page.