Customer Service Advisor

Sammons Warehouse Solutions

The Customer Service Advisor serves as a vital link between the service team and customers, ensuring smooth operations and adherence to company standards.

Last checked on June 12, 2026. We may earn a commission when you click through.

While it offers a solid salary range, candidates should be prepared for the demands of overseeing technician performance.

✓ Competitive salary within industry standards ✓ Opportunity for career advancement ✓ Direct customer interaction enhances communication skills

Customer Service Advisor

Sammons Warehouse Solutions

Updated 1 day ago

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Jacksonville 40–55/yr Full-Time

While it offers a solid salary range, candidates should be prepared for the demands of overseeing technician performance.

About this role

The Customer Service Advisor serves as a vital link between the service team and customers, ensuring smooth operations and adherence to company standards.

About the Company

Sammons Warehouse Solutions specializes in providing logistics and warehousing solutions across various industries.

Key Highlights

✓ Full-time position with a salary range of $40K–55K
✓ Directly interacts with customers and service team members
✓ Monitors technician productivity and service delivery
✓ Ensures compliance with company standards
✓ Based in Jacksonville, non-remote role

💡 Honest Take: This role is ideal for individuals who thrive in fast-paced environments and enjoy problem-solving in customer service.

Pros

✓ Competitive salary within industry standards
✓ Opportunity for career advancement
✓ Direct customer interaction enhances communication skills
✓ Dynamic work environment

Cons

✗ Can be stressful due to high service demands
✗ Requires strong multitasking abilities
✗ Limited remote work options
✗ Potential for long hours

Best For: Ideal for those who enjoy leading teams and ensuring high-quality service delivery.

Watch Out: Candidates should be aware of the high-pressure environment and the need for constant communication with technicians and customers.

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What Customers Say

Workers appreciate the dynamic environment but note the high-pressure nature of the role.

Expert Review

In the role of Customer Service Advisor, the expectation is to effectively manage and support a team of technicians while keeping customers informed. The position demands strong organizational skills, as you will be dispatching technicians based on their certification levels and skillsets. With a salary range of $40K to $55K annually, this position offers competitive compensation, but be prepared for the associated responsibilities.

One key aspect of this role is the ongoing communication with customers regarding service updates and potential delays. This requires strong communication skills but also a commitment to customer satisfaction. Monitoring technician productivity weekly allows you to enhance service efficiency, making this role pivotal within the service department.

While the job presents great opportunities for growth and skill enhancement, the nature of the work can be demanding. You will need to handle multiple tasks simultaneously and ensure that the service standards are consistently met. This position is not recommended for those who prefer a low-pressure, routine job. The official job listing can be found on JobLeads.