SpringHill Hotel Receptionist / Front of House

Lyrath Estate Hotel

Join the SpringHill Hotel as a Front of House receptionist, focusing on resolving customer complaints and utilising basic computer skills.

Last checked on August 5, 2026. We may earn a commission when you click through.

The position offers a solid entry point into the hospitality sector, especially for those looking to gain experience in a vibrant hotel environment.

✓ Opportunity to work in a reputable hotel ✓ Gain experience in customer service ✓ Dynamic work environment in hospitality

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SpringHill Hotel Receptionist / Front of House

Lyrath Estate Hotel

Updated 25 days ago

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Kilkenny

The position offers a solid entry point into the hospitality sector, especially for those looking to gain experience in a vibrant hotel environment.

About this role

Join the SpringHill Hotel as a Front of House receptionist, focusing on resolving customer complaints and utilising basic computer skills.

About the Company

Lyrath Estate Hotel is a premier hotel located in Kilkenny, known for its high-quality service and hospitality.

Key Highlights

✓ Focus on customer complaint resolution
✓ Basic computer skills required
✓ Familiarity with Hotsoft is a plus
✓ Ability to prioritise tasks effectively
✓ Work in a fast-paced hospitality environment

💡 Honest Take: This role is ideal for those with solid customer service skills and a knack for organisation, but it may not suit everyone.

Pros

✓ Opportunity to work in a reputable hotel
✓ Gain experience in customer service
✓ Dynamic work environment in hospitality
✓ Potential to learn hotel management software

Cons

✗ May involve handling difficult customer situations
✗ Basic computer skills required; training on Hotsoft may be necessary
✗ Non-remote position limits flexibility
✗ Workload can be demanding during peak times

Best For: It's suited for those who thrive in fast-paced environments and enjoy helping others.

Watch Out: Be prepared for occasional stressful situations while dealing with customer complaints.

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What Customers Say

Feedback from employees highlights a supportive team atmosphere but notes the challenges of managing customer complaints.

Expert Review

The reception role at SpringHill Hotel presents an engaging opportunity for those keen on the hospitality sector. With a focus on customer satisfaction, this position demands effective complaint resolution skills and the ability to manage tasks efficiently. Employees will need basic computer skills, with a preference for those familiar with Hotsoft, a hotel management software.

In our assessment, the role offers valuable experience in a bustling hotel environment, great starting point for individuals aiming to build a career in hospitality. It’s that dealing with customer complaints can be challenging, particularly during busy periods, where the pressure to resolve issues swiftly can be intense.

For those with a passion for customer service, this role will enhance your skills and provide insights into hotel operations. The hotel’s commitment to excellent service makes this position a rewarding experience for the right candidate. Overall, while the job may not suit everyone, it offers a unique chance to grow within a respected establishment.