Customer Service Officer

LBS Bina Group Berhad

The Customer Service Officer is the main contact for shoppers at the mall, addressing inquiries and complaints while being knowledgeable about mall services and promotions.

Last checked on August 27, 2026. We may earn a commission when you click through.

This position is thrive in fast-paced environments and enjoy direct customer interaction. However, the demands of handling complaints and inquiries can be overwhelming for some.

✓ Engaging customer interaction. ✓ Opportunities to learn about retail operations. ✓ Possibility of career advancement within the company.

Customer Service Officer

LBS Bina Group Berhad

Updated 13 hours ago

Apply now →

You'll be redirected to my.talent.com

Petaling Jaya

This position is thrive in fast-paced environments and enjoy direct customer interaction. However, the demands of handling complaints and inquiries can be overwhelming for some.

About this role

The Customer Service Officer is the main contact for shoppers at the mall, addressing inquiries and complaints while being knowledgeable about mall services and promotions.

About the Company

LBS Bina Group Berhad is a reputable property development company in Malaysia, known for its commitment to quality and customer satisfaction.

Key Highlights

✓ First point of contact for customers in the mall.
✓ Handles inquiries and complaints efficiently.
✓ In-depth knowledge of mall services and promotions.
✓ Collaborates with various departments to resolve issues.

💡 Honest Take: While the role offers a chance to interact with diverse customers, the pressure to resolve complaints quickly can be stressful. Expect to juggle multiple inquiries simultaneously, which might not suit everyone.

Pros

✓ Engaging customer interaction.
✓ Opportunities to learn about retail operations.
✓ Possibility of career advancement within the company.

Cons

✗ High-pressure environment.
✗ Dealing with dissatisfied customers frequently.
✗ Potentially long hours during peak shopping times.

Best For: This role suits energetic individuals in Petaling Jaya looking for a career in customer service within a retail environment.

Watch Out: The role requires handling a high volume of customer complaints, which can be stressful and demanding.

Apply for this position →

You'll be redirected to my.talent.com

What Customers Say

Employees report a vibrant workplace but highlight the stress from handling customer complaints regularly.

Expert Review

In assessing the Customer Service Officer position at LBS Bina Group Berhad, it's clear this role demands strong interpersonal skills. The fast-paced nature of mall operations means employees often face multiple inquiries at once. This can be overwhelming, especially during peak shopping periods.

The company places a strong emphasis on customer satisfaction, which is commendable. However, the requirement to resolve issues swiftly can lead to high stress levels for employees. Knowledge of mall services and promotions is crucial, as you must provide accurate information promptly.

For those seeking career growth, opportunities may arise within the company, but be prepared for a challenging work environment. This role is not for everyone, especially those who prefer less chaotic settings. while the position offers engagement and learning opportunities, it demands resilience and adaptability that not all candidates may possess.