Service Operations Manager

Xiaomi Technology

Oversee large-scale home appliance after-sales service including installation, maintenance, and customer satisfaction, while leading digital transformation efforts.

Last checked on September 25, 2026. We may earn a commission when you click through.

✓ Opportunity to lead digital transformation ✓ Engage with a large customer base ✓ Work in a tech-forward environment

Service Operations Manager

Xiaomi Technology

Updated 1 day ago

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Taguig

This role is ideal for experienced managers looking to impact customer service in a tech-driven environment. However, the pressure to meet performance metrics can be intense, making it less suitable for those who prefer a more laid-back setting.

About this role

Oversee large-scale home appliance after-sales service including installation, maintenance, and customer satisfaction, while leading digital transformation efforts.

About the Company

Xiaomi Technology is a leading electronics company known for its innovative consumer products and smart home solutions.

Key Highlights

✓ Manage service network and operations for home appliances
✓ Focus on customer satisfaction and service partner performance
✓ Lead digital transformation in service operations

💡 Honest Take: While Xiaomi offers a dynamic role, the challenges in managing a large service network can be . Expect high expectations from both customers and management, especially during the digital transition.

Pros

✓ Opportunity to lead digital transformation
✓ Engage with a large customer base
✓ Work in a tech-forward environment

Cons

✗ High-pressure work environment
✗ Expectations for rapid performance improvements
✗ Limited support during transition phases

Best For: Professionals with a strong background in operations management, particularly in after-sales service for consumer electronics.

Watch Out: Expect significant pressure to meet performance targets, which may not suit everyone.

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Expert Review

This position demands a seasoned professional capable of juggling multiple responsibilities while innovating in service operations. Managing a vast service network means dealing with customer complaints and partner performance issues regularly. The role is critical, especially as Xiaomi pushes for digital transformation in its operations, integrating new systems to enhance service delivery.

Given the dynamic nature of the job, candidates should be prepared for a steep learning curve and high expectations. The lack of disclosed salary may indicate variability in compensation based on experience, but it could also suggest an opportunity for negotiation.

Xiaomi prides itself on customer satisfaction, making this role pivotal in shaping the after-sales experience. Still, potential candidates should weigh the intense pressure against their career aspirations. Those seeking a structured environment may find the pace overwhelming compared to more traditional companies.