Service Leader - Safety & Security

Shangri-La

Join Shangri-La as a Service Leader in Safety & Security, requiring a diploma and at least two years of experience in hotel or security management.

Last checked on July 23, 2026. We may earn a commission when you click through.

The opportunity offers growth potential in a prestigious hotel chain, ppealing for those with solid security management backgrounds. However, it may not attract entry-level candidates due to experience requirements.

✓ Opportunity to work with a leading hospitality brand ✓ Room for career advancement in security management ✓ Engagement with diverse clientele

Service Leader - Safety & Security

Shangri-La

Updated 8 days ago

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Malaysia

About this role

Join Shangri-La as a Service Leader in Safety & Security, requiring a diploma and at least two years of experience in hotel or security management.

About the Company

Shangri-La is a renowned hospitality brand known for its luxurious hotels and exceptional service across the globe.

Key Highlights

✓ Requires diploma or certificate in Security Management
✓ Minimum of 2 years experience, 1 year in a supervisory role
✓ Knowledge of security systems like CCTV and alarms
✓ Strong interpersonal skills are essential
✓ Non-remote position based in Johor Bahru

💡 Honest Take: This role suits experienced security professionals looking to advance in the hospitality sector.

Pros

✓ Opportunity to work with a leading hospitality brand
✓ Room for career advancement in security management
✓ Engagement with diverse clientele
✓ Stable work environment in a luxury setting

Cons

✗ Requires specific qualifications and experience
✗ Not suitable for entry-level applicants
✗ On-site role limits flexibility

Best For: Ideal for those with supervisory experience in security looking to work in a luxury hotel environment.

Watch Out: Be prepared for the demands of a supervisory role in a fast-paced hospitality setting.

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What Customers Say

Previous employees praise the work environment but note the high expectations placed on security management staff.

Expert Review

The role at Shangri-La requires a solid foundation in security management, making it essential for candidates to possess both qualifications and experience. With at least two years in the field and one year in a supervisory capacity, applicants must demonstrate a strong grasp of security protocols.

Knowledge of security systems like CCTV and alarm monitoring is crucial, ensuring the safety of guests and staff alike. This position is perfect for those who thrive in a structured environment and enjoy interacting with a diverse range of people.

While the opportunity to advance in a prestigious hotel is appealing, candidates must weigh their qualifications against the stringent requirements. Those without the necessary experience may find this role out of reach. For more details, potential applicants can visit the official job listing at Shangri-La.