Sales and Customer Service Manager

Macys

Join Macy's as a Sales and Customer Service Manager and contribute to a legacy of 160 years of retail innovation and tradition.

Last checked on June 26, 2026. We may earn a commission when you click through.

Macy's offers a unique opportunity for individuals who thrive in a bustling retail environment. However, the onsite requirement might deter those looking for flexible work arrangements.

✓ Established brand with a strong reputation. ✓ Potential for career advancement. ✓ Engaging team-oriented environment.

Sales and Customer Service Manager

Macys

Updated 2 days ago

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Orlando

Macy's offers a unique opportunity for individuals who thrive in a bustling retail environment. However, the onsite requirement might deter those looking for flexible work arrangements.

About this role

Join Macy's as a Sales and Customer Service Manager and contribute to a legacy of 160 years of retail innovation and tradition.

About the Company

Macy's is a renowned American department store chain, celebrated for its wide range of merchandise and rich history.

Key Highlights

✓ Lead a team dedicated to customer satisfaction.
✓ Be part of a trusted American retail legacy.
✓ Opportunities for professional growth and development.
✓ Work in a dynamic retail environment.

💡 Honest Take: This role is ideal for those passionate about customer service in a retail setting but may not suit candidates seeking remote work options.

Pros

✓ Established brand with a strong reputation.
✓ Potential for career advancement.
✓ Engaging team-oriented environment.

Cons

✗ Onsite role with no remote options.
✗ Retail hours may include nights and weekends.
✗ Fast-paced environment may be challenging.

Best For: This position is suited for those who are passionate about retail and enjoy leading teams in a dynamic setting.

Watch Out: Candidates should be prepared for the demands of retail and the potential for a hectic work schedule.

Apply for this position →

You'll be redirected to talent.com

What Customers Say

Employees appreciate the team-oriented environment and opportunities for growth, but note the challenges of retail hours.

Expert Review

At Macy's, the role of Sales and Customer Service Manager is more than just a job; it’s an involvement in a storied American retail journey. With over 160 years of history, the company emphasizes innovation while maintaining traditional values. The position requires strong leadership skills, as you'll be managing a team focused on enhancing customer experiences.

The company's commitment to customer satisfaction means you’ll need to be adaptable and proactive in addressing customer needs. In a retail environment, expect a busy atmosphere that can be both rewarding and challenging. The absence of remote work may limit candidates who prefer flexibility but can be thrive in person.

Macy's offers a supportive culture with opportunities for career growth. The official site (https://www.talent.com/redirect?acquisition_sub_id=10101&bpid=bf04646c3117df7fe8a33e8a8e8218ee&channel_1=default&channel_2=default&channel_3=default&context=api&eligible=yes&falcon=1&id=617246196150047397&initiator=remote+customer+service+work+from+home&is_gl=0&l=Orlando&pc=14&pid=89d8fc6dc94d&publisher=7c2b7e61c1&puid=3dea3defgdd9gddefddc3dea3defadd7bddaeddf3deb3deg3deg3dec3de93ded3de73de93ee33de93ee23def3de73de73de73de73de73de78dd7fdd73de73de7bdd79dd73de7bdd7ged3fbdbgbdd8cdcced3eddf8dd9&rdr=&sdb=4&search_id=ea72639026acbf44c22c2a674f18b363&source=RubikTech&testid=sonicCPCFloorTolerance20&utm_campaign=arbitrage&utm_medium=api&utm_product=7c2b7e61c1) details the application process, encouraging candidates to explore their career pathways within the company. Overall, this role is well-suited for motivated individuals eager to make a difference in retail.

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