Team Leader
Probe CX
Manage day-to-day operations of a team of agents to meet service levels and sales targets while ensuring a superior customer experience.
Last checked on August 4, 2026. We may earn a commission when you click through.
This position is ideal for experienced BPO professionals looking to step into a leadership role. However, the demanding nature of the job and potential lack of work-life balance may deter some candidates.
About this role
Manage day-to-day operations of a team of agents to meet service levels and sales targets while ensuring a superior customer experience.
About the Company
Probe CX specializes in providing customer experience solutions across various industries.
Key Highlights
- ✓ Leadership role in a growing BPO company
- ✓ Focus on team development and performance
- ✓ Opportunity to enhance customer service standards
- ✓ Located in the business hub of Makati
💡 Honest Take: While this position offers a chance to lead a team, be prepared for the high-pressure environment typical in BPOs. Turnover can be significant, and the workload may be heavier than advertised.
Pros
- ✓ Opportunity for career advancement
- ✓ Engaging work environment
- ✓ Develop leadership skills
Cons
- ✗ High-pressure work environment
- ✗ Potential for long hours
- ✗ Employee turnover can be high
Best For: Individuals with prior BPO experience who are ready to take on managerial responsibilities and thrive under pressure.
Watch Out: Be aware of the high-pressure setting and potential for extended hours, which may impact work-life balance.
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What Customers Say
Employees appreciate the collaborative work environment but note the high demands and pressure associated with the role.
Expert Review
The position of Team Leader at Probe CX offers a dynamic opportunity within the bustling BPO sector in Makati. The role emphasizes managing a team to achieve service and sales targets, which is critical in this competitive industry. Customer experience is paramount, and the expectation is to provide consistent service, which can be challenging given the workload.
Our team found that while Probe CX provides a supportive environment for team development, the high turnover rate in BPOs can lead to instability within teams. This may require leaders to frequently adapt to new team dynamics and training needs. Work-life balance is another concern, as the demands of the role can often extend beyond standard working hours.
In terms of salary, details are not disclosed, which is something potential candidates should clarify during the application process. The job offers a strong career path for those ready to embrace the challenges of a leadership position in a fast-paced setting. Overall, it's a compelling opportunity for passionate leaders, but not without its drawbacks.
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