Customer Service Representative Technician 1

Risewave Consulting, Inc.

Join a 24/7 team responsible for diagnosing HVAC alarms and troubleshooting customer software requests.

Last checked on June 30, 2026. We may earn a commission when you click through.

If you’re looking to break into the HVAC field, this position offers practical experience, although it may not provide extensive growth opportunities over time.

✓ Hands-on training in HVAC systems ✓ Flexible shift work ✓ Immediate customer engagement

Customer Service Representative Technician 1

Risewave Consulting, Inc.

Updated 3 days ago

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Quezon City

If you’re looking to break into the HVAC field, this position offers practical experience, although it may not provide extensive growth opportunities over time.

About this role

Join a 24/7 team responsible for diagnosing HVAC alarms and troubleshooting customer software requests.

About the Company

Risewave Consulting, Inc. specializes in HVAC and customer service solutions, ensuring effective monitoring and support.

Key Highlights

✓ 24/7 operational support
✓ Hands-on troubleshooting experience
✓ Direct customer interaction
✓ Opportunity to work with advanced HVAC systems
✓ Skill development in technical diagnostics

💡 Honest Take: This role is ideal for those starting in HVAC and customer service, offering hands-on experience.

Pros

✓ Hands-on training in HVAC systems
✓ Flexible shift work
✓ Immediate customer engagement
✓ 24/7 operational environment

Cons

✗ Limited growth potential
✗ Shift work can disrupt personal life
✗ Requires handling urgent customer issues
✗ Technical challenges may be stressful

Best For: Ideal for individuals seeking a stable job in a technical field, especially recent graduates.

Watch Out: Be prepared for the demands of a 24/7 environment, which may lead to irregular hours and stress.

Apply for this position →

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What Customers Say

Workers appreciate the hands-on training and customer interaction but note the challenges of shift work.

Expert Review

The role of Customer Service Representative Technician 1 at Risewave Consulting, Inc. offers a unique entry point into the HVAC industry. Candidates will engage directly with customers, troubleshooting alarms and software issues. This hands-on experience is for those looking to build a career in HVAC or customer service.

Working in a 24/7 operational setting means that employees must be ready for varying shifts, which can challenge work-life balance. While the role provides immediate customer engagement, the high-pressure environment may not be suitable for everyone. We recommend assessing your comfort level with technical challenges and urgent problem-solving.

Risewave Consulting emphasizes skill development, making this position an attractive option for recent graduates. However, potential applicants should consider that advancement opportunities may be limited, and the focus will primarily be on immediate support tasks. More information can be found on their official page.