Remote Customer Service Engineer

United Imaging Healthcare North America Llc

Join United Imaging Healthcare as a Remote Customer Service Engineer, leveraging your customer service skills to support clients and internal teams.

Last checked on June 25, 2026. We may earn a commission when you click through.

The remote nature of this role is for those seeking flexibility in their work-life balance. However, potential candidates should be prepared for the challenges of navigating customer relationships in a virtual environment.

✓ Remote work allows for flexibility and comfort ✓ Engagement with cutting-edge medical technology ✓ Supportive team environment

Remote Customer Service Engineer

United Imaging Healthcare North America Llc

Updated 11 days ago

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Raleigh Remote

About this role

Join United Imaging Healthcare as a Remote Customer Service Engineer, leveraging your customer service skills to support clients and internal teams.

About the Company

United Imaging Healthcare North America is focused on delivering innovative medical imaging solutions and enhancing healthcare services.

Key Highlights

✓ Fully remote position offering flexibility
✓ Opportunity to work with advanced imaging technology
✓ Engagement with diverse stakeholders including contractors and subcontractors
✓ Role emphasizes strong customer service skills
✓ Collaborative work environment within the Customer Care Center

💡 Honest Take: This position is ideal for tech-savvy individuals with strong interpersonal skills who thrive in a remote work setting.

Pros

✓ Remote work allows for flexibility and comfort
✓ Engagement with cutting-edge medical technology
✓ Supportive team environment
✓ Diverse interaction with various stakeholders
✓ Focus on enhancing customer satisfaction

Cons

✗ May require navigating complex customer issues remotely
✗ Remote settings can lead to feelings of isolation
✗ Potentially high demands on customer service skills
✗ Requires coordination with multiple external partners

Best For: It's ideal for those seeking a flexible work environment while engaging in the healthcare technology sector.

Watch Out: Candidates should be aware of the potential challenges in managing customer expectations without face-to-face interaction.

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What Customers Say

Employees appreciate the flexible work environment but note that managing customer relationships remotely can be challenging.

Expert Review

This position at United Imaging Healthcare presents blend customer service with advanced medical technology. The company emphasizes strong interpersonal skills, essential for managing customer relations in a remote format. Flexibility is a major perk, as the role allows you to work from home, catering to those seeking a better work-life balance.

However, the job may pose challenges, particularly in resolving complex customer issues without in-person support. Engaging with various stakeholders, including contractors and subcontractors, requires adept communication and problem-solving skills. Being tech-savvy is crucial, as the role involves understanding intricate imaging systems.

While the company fosters a collaborative environment, remote work can sometimes lead to feelings of isolation for employees. The need for constant coordination with external partners may add to the pressure. Those considering this role should evaluate their comfort level with remote customer service dynamics, as it can be demanding but rewarding in terms of professional growth.