General Manager BPO Operations

Hexaware Technologies

Lead a diverse team of 350-400 FTEs while enhancing customer service through data-driven improvements and fostering a collaborative work environment.

Last checked on June 28, 2026. We may earn a commission when you click through.

This position is ideal for seasoned BPO professionals looking to make an impact in a sizable organization. However, the responsibility of managing a large team can be challenging for those not accustomed to high-pressure environments.

✓ Opportunity to lead a large team ✓ Focus on professional development ✓ Data-driven approach to customer service

General Manager BPO Operations

Hexaware Technologies

Updated 2 days ago

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Chennai

About this role

Lead a diverse team of 350-400 FTEs while enhancing customer service through data-driven improvements and fostering a collaborative work environment.

About the Company

Hexaware Technologies is a leading provider of IT and business process outsourcing services, committed to delivering excellence and innovation.

Key Highlights

✓ Manage a large team of 350-400 individuals
✓ Focus on professional growth and development
✓ Analyze KPIs for customer service improvement
✓ Promote a collaborative and inclusive work culture
✓ Implement data-driven solutions

💡 Honest Take: This role offers significant leadership opportunities but demands strong analytical skills and a commitment to team development.

Pros

✓ Opportunity to lead a large team
✓ Focus on professional development
✓ Data-driven approach to customer service
✓ Inclusive work culture
✓ Strong company reputation

Cons

✗ High-pressure environment
✗ Potentially long hours
✗ Requires extensive experience
✗ Limited remote work options
✗ Dependency on KPI outcomes

Best For: Ideal for those looking to enhance their management skills in a dynamic work environment.

Watch Out: Be prepared for the challenges of managing a large team and maintaining high performance standards.

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What Customers Say

Workers appreciate the growth opportunities and collaborative culture but note the high-pressure environment and workload.

Expert Review

In the BPO sector, the role of General Manager at Hexaware Technologies for its sheer scale, overseeing 350-400 FTEs. This responsibility demands strong leadership but also a keen analytical mindset, as success is heavily reliant on meeting KPIs. The company's commitment to professional growth is commendable, yet it requires a leader who can navigate the pressures of a high-stakes environment.

The focus on a collaborative and inclusive culture is a significant asset, fostering an atmosphere where team members can thrive. However, the role may entail long hours and high expectations, which might not suit everyone. Candidates should also be wary of the limited remote work options, as this affects work-life balance.

For those with the right experience and mindset, this position offers shape customer service strategies and drive organizational success. According to Hexaware's official site, their emphasis on data-driven improvements is a critical aspect of their operational strategy, making this role pivotal for business growth.