Remote Call Center Customer Service Supervisor

Veocc

The Bowen Group is hiring full-time remote supervisors for its VA Customer Service support team, managing escalated calls and agent queues.

Last checked on July 16, 2026. We may earn a commission when you click through.

✓ Fully remote work arrangement ✓ Flexible scheduling with multiple shifts ✓ Engagement in meaningful work with veterans

This listing may have expired or is no longer available. Information shown may be outdated.

Remote Call Center Customer Service Supervisor

Veocc

Updated 1 month ago

Apply now →

You'll be redirected to talent.com

Stockton Remote Full Time

This role is thrive in fast-paced environments and want to support veterans, but it may not suit individuals seeking a low-stress work atmosphere.

About this role

The Bowen Group is hiring full-time remote supervisors for its VA Customer Service support team, managing escalated calls and agent queues.

About the Company

Veocc is a company dedicated to providing support services for the Department of Veterans Affairs, focusing on customer service excellence.

Key Highlights

✓ Full-time remote position with flexible shifts
✓ Support 24/7 contact center operations
✓ Field escalated calls from customer service representatives
✓ Opportunity to work with veterans' services
✓ Join a growing management team

💡 Honest Take: This position offers a chance to make a significant impact in veterans' services but may require handling high-pressure situations.

Pros

✓ Fully remote work arrangement
✓ Flexible scheduling with multiple shifts
✓ Engagement in meaningful work with veterans
✓ Growth opportunity in management

Cons

✗ High-pressure call center environment
✗ Potential for dealing with difficult customer interactions
✗ No salary information provided
✗ Requires strong leadership skills

Best For: This position is tailored for skilled supervisors looking to work remotely in a dynamic environment.

Watch Out: Be prepared for the demands of a busy call center, which may include handling escalated complaints and high call volumes.

Apply for this position →

You'll be redirected to talent.com

What Customers Say

Feedback from employees highlights the rewarding nature of working with veterans, though some mention the demanding pace of the call center.

Expert Review

The Bowen Group is expanding its team, offering remote roles that support the Department of Veterans Affairs. This position focuses on supervising customer service representatives, managing escalated calls, and ensuring quality service. The flexibility in shifts is appealing, but the fast-paced environment can be challenging for some.

Our team noted that working in a 24/7 contact center means applicants should be ready for varied schedules, possibly including nights and weekends. This is a crucial role, as it directly impacts the quality of service provided to veterans. Without specific salary details, potential candidates might need to gauge if the compensation aligns with their expectations.

Engagement with veterans' services brings a rewarding aspect to the job, but it also demands resilience and strong problem-solving skills. For those seeking a meaningful career path and who can handle the stress of a busy call center, this could be a great fit. More details can be found on the official page.