Customer Advisor

The Boots Company PLC

Join Boots as a Customer Advisor to assist customers, work on tills, and support back shop operations. Experience is helpful but not required.

Last checked on June 5, 2026. We may earn a commission when you click through.

A solid opportunity for newcomers to the retail sector, especially those who enjoy direct customer interaction.

✓ Friendly work environment ✓ Training and development opportunities ✓ Flexible working hours

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Customer Advisor

The Boots Company PLC

Updated 1 month ago

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Crawley On-site

A solid opportunity for newcomers to the retail sector, especially those who enjoy direct customer interaction.

About this role

Join Boots as a Customer Advisor to assist customers, work on tills, and support back shop operations. Experience is helpful but not required.

About the Company

The Boots Company PLC is a leading health and beauty retailer in the UK, known for its commitment to customer service and quality products.

Key Highlights

✓ Onsite role in a dynamic retail environment
✓ Opportunity to gain customer service experience
✓ Supportive training provided for new employees
✓ Work with a well-known and respected brand
✓ Potential for career progression within the company

💡 Honest Take: This role is ideal for those seeking entry-level experience in retail, although it may not suit individuals looking for high-paying positions.

Pros

✓ Friendly work environment
✓ Training and development opportunities
✓ Flexible working hours
✓ Potential for internal promotions
✓ Employee discounts on products

Cons

✗ Entry-level pay may not attract experienced candidates
✗ Fast-paced work can be stressful
✗ Customer service can be demanding
✗ Limited remote working options
✗ Shifts may include evenings and weekends

Best For: This position is for people who thrive in customer-facing roles and are looking to build experience in a well-known retail environment.

Watch Out: Be prepared for a busy work environment, especially during peak shopping periods, which may require handling multiple tasks simultaneously.

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What Customers Say

Feedback from employees highlights a supportive team atmosphere, though some mention the challenges of high customer demand during peak hours.

Expert Review

In our evaluation of the Customer Advisor role at Boots, we noted the focus on customer interaction and support. Employees will primarily assist customers at the tills and throughout the store, an essential function in enhancing customer experience. The company's training programs are designed to equip new hires with necessary skills, ccessible for those without prior experience.

While the role offers valuable experience in the retail sector, the pay may not appeal to those with more experience seeking higher wages. Boots is known for its supportive culture, which can be beneficial for career progression; however, the demanding pace of work, especially during busy times, can be challenging.

According to Boots' official page, the role provides opportunities for personal development and internal promotions, great stepping stone for those ambitious about a retail career. If you're looking for a friendly environment with growth potential, this role might be . However, those seeking higher salaries should evaluate other options.