Senior Customer Service Representative

Cpl Resources

As a Senior Customer Service Representative, you'll be the main point of contact for customers, managing service schedules and coordinating appointments effectively.

Last checked on June 25, 2026. We may earn a commission when you click through.

If you're looking to advance your career in a dynamic environment, this position is especially in Kildare.

✓ Opportunity for career advancement ✓ Engaging work environment ✓ Direct impact on customer satisfaction

Senior Customer Service Representative

Cpl Resources

Updated 12 days ago

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Kildare

If you're looking to advance your career in a dynamic environment, this position is especially in Kildare.

About this role

As a Senior Customer Service Representative, you'll be the main point of contact for customers, managing service schedules and coordinating appointments effectively.

About the Company

Cpl Resources is a recruitment agency known for connecting skilled professionals with top employers across various sectors.

Key Highlights

✓ Primary contact for customers and depot communication
✓ Manage service schedules and workshop capacity
✓ Coordinate appointments and bookings efficiently
✓ Ensure availability of labour and parts for operations
✓ Maximise workshop efficiency

💡 Honest Take: This role requires strong organisational skills and a customer-focused attitude, making it ideal for experienced professionals in customer service.

Pros

✓ Opportunity for career advancement
✓ Engaging work environment
✓ Direct impact on customer satisfaction
✓ Requires and enhances organisational skills

Cons

✗ Can be demanding with scheduling and coordination
✗ Requires strong communication skills
✗ Not suitable for entry-level candidates
✗ Limited salary information available

Best For: This position suits individuals with a solid background in customer service and a knack for logistics and scheduling.

Watch Out: Be prepared for a fast-paced environment that demands quick decision-making and flexibility.

Apply for this position →

You'll be redirected to ie.talent.com

What Customers Say

Employees appreciate the supportive work environment and opportunities for growth, though some note the fast-paced demands of the role.

Expert Review

In the role of Senior Customer Service Representative, you will play a critical part in customer interactions and operational efficiency. The position focuses on managing service schedules, which means you'll need to be adept at juggling multiple tasks while ensuring customer satisfaction. Your ability to coordinate effectively can lead to improved workshop efficiency.

The job also requires a proactive approach to problem-solving, as you'll be confirming appointments and ensuring the availability of necessary labour and parts. Experience in a similar environment will serve you well, as this role is not designed for beginners. Understanding customer needs and responding promptly is crucial to success here.

While the salary details are not disclosed, Cpl Resources is known for offering competitive packages within the industry. If you thrive in a busy setting and are passionate about delivering excellent service, this position in Kildare may be a great fit. For more details, check Cpl Resources' official page for potential updates.