Customer Service Advisor

Join EE as a Customer Service Advisor in their Gosforth office, providing assistance and support to customers in a dynamic environment.

Last checked on June 14, 2026. We may earn a commission when you click through.

This position is ideal for individuals looking to start a career in customer service within a reputable company.

✓ Stable employment with a reputable company ✓ Comprehensive training and development ✓ Supportive team atmosphere

Customer Service Advisor

Updated 13 days ago

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Newcastle

This position is ideal for individuals looking to start a career in customer service within a reputable company.

About this role

Join EE as a Customer Service Advisor in their Gosforth office, providing assistance and support to customers in a dynamic environment.

About the Company

EE is a leading telecommunications company in the UK, providing mobile and broadband services to millions of customers.

Key Highlights

✓ Full-time position in a supportive team environment
✓ Opportunities for career progression within the company
✓ Engage with customers to resolve queries efficiently
✓ Competitive salary and employee benefits
✓ Training provided to enhance customer service skills

💡 Honest Take: While the role offers solid career opportunities, it may not suit those seeking remote work or flexible hours.

Pros

✓ Stable employment with a reputable company
✓ Comprehensive training and development
✓ Supportive team atmosphere
✓ Potential for career advancement

Cons

✗ Location-based role with no remote options
✗ High-pressure environment during peak times
✗ Involves dealing with challenging customer interactions
✗ Limited flexibility in working hours

Best For: Ideal for individuals seeking a full-time role in customer service with opportunities for growth.

Watch Out: Be prepared for a demanding role that requires resilience and excellent communication skills.

Apply for this position →

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What Customers Say

Current employees appreciate the training and supportive environment, but some mention the high-pressure nature of the job.

Expert Review

The role of Customer Service Advisor at EE is designed for those who thrive in a bustling environment. Set in the Gosforth office, this position requires strong interpersonal skills to assist customers effectively. The company provides thorough training, ensuring that employees are well-equipped to handle a variety of customer inquiries.

EE prides itself on its supportive culture, offering a pathway for career advancement. Employees can expect to engage with diverse customer needs, making every day unique. However, this role is not for everyone; it involves managing high-pressure situations, especially during peak times, which may not suit those who prefer a more relaxed work atmosphere.

With a competitive salary and benefits package, EE aims to attract motivated individuals who are keen on developing their customer service skills. It's advisable to visit EE's official careers page for more specific details regarding salary and benefits. while the role offers a solid entry point into the telecommunications industry, it demands a high level of commitment and resilience.

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