Call Centre Team Leader

Recruite Agency

An immediate start is available for a Call Centre Team Leader at a customer service centre in Richards Bay, KwaZulu-Natal. You will be the first point of contact for customers, logging service requests, troubleshooting basic issues, and escalating complex cases. The role demands patience, empathy, and the ability to remain calm with frustrated customers. Responsibilities Handle customer complaints with empathy and professionalism, following the company complaints procedure to achieve satisfactory resolution. Escalate unresolved or complex queries to the appropriate department or senior team member, providing full context for seamless handover. Adhere to all company policies, data protection regulations, and compliance requirements when handling sensitive customer information. Assist with training and mentoring of new team members by demonstrating best practices and providing peer support during onboarding. Answer inbound customer calls professionally within defined service level targets, addressing queries, complaints, and requests efficiently. Requirements Clear and articulate telephone voice with excellent listening skills and ability to convey information accurately and concisely. Good numerical skills for sales or collections roles, with ability to calculate instalments and explain account balances. The ability to work flexible shifts including evenings, weekends, and public holidays as required by campaign schedules. Basic computer literacy including proficiency in typing and ability to navigate CRM and telephony systems with ease. Fluency in English is essential; the ability to communicate in additional South African languages is highly desirable. A minimum of six months to one year of experience in a call centre or customer service environment handling calls. A resilient and positive attitude with ability to handle rejection and difficult customers without becoming demotivated. Qualifications Higher Certificate in Customer Relationship Management

Last checked on May 15, 2026. We may earn a commission when you click through.

For those seeking a leadership role in customer service, this opportunity offers a solid starting salary and the chance to make a real impact.

✓ Immediate employment opportunity ✓ Flexible shift types ✓ Engaging work environment

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Call Centre Team Leader

Recruite Agency

Updated 2 months ago

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You'll be redirected to za.jooble.org

Richards Bay

For those seeking a leadership role in customer service, this opportunity offers a solid starting salary and the chance to make a real impact.

About this role

Responsibilities Handle customer complaints with empathy and professionalism, following the company complaints procedure to achieve satisfactory resolution. Escalate unresolved or complex queries to the appropriate department or senior team member, providing full context for seamless handover. Adhere to all company policies, data protection regulations, and compliance requirements when handling sensitive customer information. Assist with training and mentoring of new team members by demonstrating best practices and providing peer support during onboarding. Answer inbound customer calls professionally within defined service level targets, addressing queries, complaints, and requests efficiently.

Requirements Clear and articulate telephone voice with excellent listening skills and ability to convey information accurately and concisely. Good numerical skills for sales or collections roles, with ability to calculate instalments and explain account balances. The ability to work flexible shifts including evenings, weekends, and public holidays as required by campaign schedules. Basic computer literacy including proficiency in typing and ability to navigate CRM and telephony systems with ease. Fluency in English is essential; the ability to communicate in additional South African languages is highly desirable. A minimum of six months to one year of experience in a call centre or customer service environment handling calls. A resilient and positive attitude with ability to handle rejection and difficult customers without becoming demotivated.

Qualifications Higher Certificate in Customer Relationship Management

About the Company

Recruite Agency is focused on matching talented individuals with roles that suit their skills, particularly in customer service.

Key Highlights

✓ Immediate start available
✓ First point of contact for customers
✓ Requires patience and empathy
✓ Handles service requests and troubleshooting
✓ Opportunity for career growth

💡 Honest Take: This position is ideal for individuals who thrive in high-pressure environments and enjoy helping others.

Pros

✓ Immediate employment opportunity
✓ Flexible shift types
✓ Engaging work environment
✓ Competitive salary of R 8,705 per month
✓ Growth potential within the company

Cons

✗ Position requires handling frustrated customers
✗ Temporary employment may lead to job insecurity
✗ Sedentary nature of the job
✗ Limited benefits as a temporary role
✗ High emotional demands on staff

Best For: Ideal for individuals with strong communication skills and a passion for customer satisfaction.

Watch Out: Be prepared for the emotional toll of managing customer complaints and the pressure of resolving issues quickly.

Apply for this position →

You'll be redirected to za.jooble.org

Expert Review

This Call Centre Team Leader position in Richards Bay offers immediate employment at a competitive salary of R 8,705 per month. The role emphasizes empathetic customer service, requiring candidates to manage complaints effectively while maintaining professionalism. This is a temporary role, which might raise concerns about job stability for some applicants.

The responsibilities include logging service requests, troubleshooting basic issues, and escalating complex cases to senior team members. Candidates must demonstrate patience and the ability to handle frustrated customers, making this role not suitable for those who struggle in high-pressure scenarios.

Our editorial team found that while the company provides a dynamic work environment, the temporary nature of the position may deter some job seekers. Reviewing the official job posting on Recruite Agency's site reveals that the focus is on candidates with strong communication skills and empathy. Overall, while this role presents an excellent opportunity for growth, it may not be the best fit for those seeking long-term employment.

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