A growing telecommunications company in Polokwane is seeking Call Centre Agents to provide first-line support for billing, technical issues, and account management. This role offers comprehensive training and clear career progression pathways for motivated individuals. Responsibilities Handle inbound and outbound customer calls professionally Provide accurate information and resolve customer queries Maintain records of customer interactions in the CRM Meet performance targets and service level agreements Escalate complex issues to senior staff Participate in training and team meetings Requirements Previous experience in a customer service or contact centre environment is preferred but not essential. High school diploma or equivalent qualification; a diploma or degree in a related field is advantageous. Excellent verbal and written communication skills with a clear and friendly telephone manner. Active listening skills and the ability to understand and address customer needs effectively. Resilience and a positive attitude when working in a target-driven environment. Proficiency in using computer systems, including CRM software and Microsoft Office applications. Strong problem-solving abilities and the patience to handle difficult or irate customers calmly. Qualifications Customer service training certification.