Help Desk Support Specialist

Concentrix

Join Concentrix as a Help Desk Support Specialist, guiding clients through campaign setup and troubleshooting via live chat, email, and ticketing systems.

Last checked on June 13, 2026. We may earn a commission when you click through.

If you're based in Quezon City and have a knack for customer support, this position at Concentrix could be a promising opportunity.

✓ Engaging work environment. ✓ Chance to develop customer service skills. ✓ Direct interaction with clients.

This listing may have expired or is no longer available. Information shown may be outdated.

Help Desk Support Specialist

Concentrix

Updated 1 month ago

Apply now →

You'll be redirected to ph.talent.com

Quezon City

If you're based in Quezon City and have a knack for customer support, this position at Concentrix could be a promising opportunity.

About this role

Join Concentrix as a Help Desk Support Specialist, guiding clients through campaign setup and troubleshooting via live chat, email, and ticketing systems.

About the Company

Concentrix is a global leader in customer experience solutions, providing innovative support across various industries.

Key Highlights

✓ Frontline support for advertising platform users.
✓ Assistance via live chat, email, and ticketing.
✓ Focus on campaign setup and optimization.
✓ Opportunity to work with a leading company in customer service.

💡 Honest Take: This role is enjoy solving problems and helping clients succeed, but it may not suit those looking for a fully remote option.

Pros

✓ Engaging work environment.
✓ Chance to develop customer service skills.
✓ Direct interaction with clients.

Cons

✗ On-site work required.
✗ Non-voice role may limit communication variety.
✗ Potentially high-pressure situations.

Best For: Ideal for problem solvers who thrive in fast-paced environments and enjoy helping others.

Watch Out: Be prepared for demanding customer interactions; this role requires quick thinking and effective communication.

Apply for this position →

You'll be redirected to ph.talent.com

What Customers Say

Employees appreciate the supportive work culture but highlight the demanding nature of customer interactions.

Expert Review

At Concentrix, the Help Desk Support Specialist plays a crucial role in assisting clients with campaign management. This position requires expertise in troubleshooting and providing guidance, making it essential for candidates to be well-versed in digital advertising platforms. The company emphasizes a supportive environment, allowing employees to grow their skills while contributing to client success.

The role primarily involves direct communication through live chat and email, which suits those who prefer written interaction. However, being non-voice, it might not appeal to everyone. Candidates should be comfortable with tools like Zendesk or Salesforce, as these are integral to daily tasks.

While the position provides valuable experience, it requires on-site presence in Quezon City, which can be a drawback for those seeking flexibility in their work arrangements. Overall, this role is well-suited for motivated individuals eager to learn and grow within a respected company in the customer service industry.