BI Manager

121 Talent

Join Coactivate as a BI Manager, where you'll enhance call centre efficiency through data analytics and dialler integration, boosting agent productivity and campaign results.

Last checked on May 30, 2026. We may earn a commission when you click through.

The BI Manager position offers a strategic opportunity for professionals eager to drive efficiency in a call centre environment.

✓ Opportunity to lead and manage a team. ✓ Focus on data analytics for decision-making. ✓ Engagement with senior stakeholders.

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BI Manager

121 Talent

Updated 1 month ago

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You'll be redirected to careerjunction.co.za

Durban Full–Time

The BI Manager position offers a strategic opportunity for professionals eager to drive efficiency in a call centre environment.

About this role

Join Coactivate as a BI Manager, where you'll enhance call centre efficiency through data analytics and dialler integration, boosting agent productivity and campaign results.

About the Company

Coactivate is a dynamic company focused on optimising call centre operations through data-driven insights.

Key Highlights

✓ Lead a team delivering critical reports and dashboards.
✓ Maximise agent productivity and improve contact rates.
✓ Engage with stakeholders to support business decisions.
✓ Utilise advanced tools like Power BI and SQL.

💡 Honest Take: This role is ideal for experienced candidates looking to make a significant impact in call centre performance through data analytics.

Pros

✓ Opportunity to lead and manage a team.
✓ Focus on data analytics for decision-making.
✓ Engagement with senior stakeholders.

Cons

✗ Requires extensive call centre experience.
✗ Management of complex systems and teams.
✗ Potential high-pressure environment.

Best For: Ideal for professionals seeking to leverage their technical skills in a managerial capacity within a fast-paced setting.

Watch Out: Be prepared for the challenges of stakeholder engagement and the need for precise data management skills.

Apply for this position →

You'll be redirected to careerjunction.co.za

What Customers Say

Feedback from employees highlights a dynamic work environment, though challenges in management expectations are noted.

Expert Review

This BI Manager role at Coactivate presents an exciting chance to influence call centre operations significantly. With a focus on integrating dialler systems and analytics, successful candidates will play a crucial part in enhancing agent productivity and overall campaign success.

Candidates must have at least 5 years of call centre experience, with a proven track record in dialler management and team leadership. Mastery of tools like Power BI, SQL, and Excel is essential, as the position demands advanced technical proficiencies to deliver insightful reports and dashboards.

While the role promises growth and engagement with senior stakeholders, it also comes with high expectations and pressures typical in a call centre environment. Those applying should be prepared for the complexities of managing data systems and leading a team effectively.

Overall, this position is a strong fit for experienced professionals looking for a challenging yet rewarding opportunity in the data analytics space within call centres. For more details, visit the official listing on Coactivate's page.

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