Resolution Officer

L&Q Group

Our customers are the most important part of our business and as a member of the Customer Resolution team, it is vital that you have the passion as a Customer Service professional to deliver excellence to both internal and external customers – every time. Persona: 20% - 40% of contractual hours to

Last checked on June 9, 2026. We may earn a commission when you click through.

Overall, this remote role offers a solid opportunity for customer service enthusiasts looking for flexibility.

✓ Remote working option. ✓ Engaging customer service role. ✓ Supportive team environment.

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Resolution Officer

L&Q Group

Updated 1 month ago

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England Remote

Overall, this remote role offers a solid opportunity for customer service enthusiasts looking for flexibility.

About the Company

L&Q Group is a leading housing association in England, dedicated to providing high-quality homes and services.

Key Highlights

✓ Opportunity to work remotely from home.
✓ Focus on delivering excellent customer service.
✓ Part of a dedicated Customer Resolution team.
✓ Requires passion for helping customers.
✓ Flexible working hours.

💡 Honest Take: This position is ideal for those passionate about customer service but may not suit those seeking a structured office environment.

Pros

✓ Remote working option.
✓ Engaging customer service role.
✓ Supportive team environment.
✓ Flexible hours.

Cons

✗ Potentially limited interaction with colleagues.
✗ Requires high self-motivation.
✗ May involve challenging customer interactions.

Best For: This role is for self-starters who enjoy resolving issues and providing excellent support to customers.

Watch Out: Be prepared for the challenges of remote work, including the need for strong self-discipline.

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Expert Review

The role of Resolution Officer at L&Q Group promises an engaging experience for individuals who excel in customer service. With the flexibility to work from home, employees can enjoy a work-life balance while addressing customer needs. The emphasis on delivering excellent service makes this role fulfilling for those who are passionate about helping others.

However, remote roles often require high self-motivation, as you may find yourself working independently for extended periods. While the company fosters a supportive team environment, some may miss the camaraderie of a traditional office setting. Additionally, handling challenging customer interactions can be demanding, so resilience and problem-solving skills are essential.

In comparison to similar roles, the opportunity to work remotely is a significant draw for many applicants. The L&Q Group focuses on ensuring their employees have the tools and resources necessary to succeed in a home office environment. For those interested, more information is available on their official page at https://uk.talent.com/redirect?acquisition_sub_id=10101&bpid=db5ecc5104c644a89b9106ca18c780fd&channel_1=default&channel_2=default&channel_3=default&context=api&eligible=yes&falcon=1&id=8b86cdea27e7&initiator=remote+customer+service+work+from+home&is_gl=0&l=Brighton&pc=22&pid=1d64799cf89b&publisher=7c2b7e61c1&puid=3de83aeegdd8gddafadd3aec3aebeadfgddeedd93aeb3de93ee33dec3ee23ded3de73de73de73de73de73de73de73de73de73de73de7fdd7fdd73deb3ee3bcd99cde3begbed38ddfddd9cdd9gdd87d&rdr=&sdb=2&search_id=e9547050d822d5fc7e761834997666b5&source=RubikTech&testid=sonic&utm_campaign=arbitrage&utm_medium=api&utm_product=7c2b7e61c1.

In summary, if you are driven, enjoy solving problems, and seek a remote work opportunity, this role could be a great fit. Just be prepared for the unique challenges that come with working from home.