Senior Export Customer Service & Documentation

Tawzef for Recruitment & HR Consultancy

This role involves preparing vessel documentation, submitting manifests, and handling customer inquiries via phone and email, ensuring smooth export operations.

Last checked on June 10, 2026. We may earn a commission when you click through.

Overall, this job offers a solid opportunity for those with relevant experience in export documentation and customer service.

✓ Strong focus on customer service ✓ Opportunities for professional growth ✓ Engagement with diverse shipping operations

Senior Export Customer Service & Documentation

Tawzef for Recruitment & HR Consultancy

Updated 6 days ago

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You'll be redirected to eg.talent.com

الإسكندرية

Overall, this job offers a solid opportunity for those with relevant experience in export documentation and customer service.

About this role

This role involves preparing vessel documentation, submitting manifests, and handling customer inquiries via phone and email, ensuring smooth export operations.

About the Company

Tawzef for Recruitment & HR Consultancy specializes in connecting skilled professionals with leading companies in Egypt.

Key Highlights

✓ Manage all vessel-related documentation
✓ Provide regular shipment updates to customers
✓ Assist customers via phone and email
✓ Identify and resolve operational issues

💡 Honest Take: This position is ideal for experienced professionals seeking a dynamic role in export customer service, but may not suit entry-level candidates.

Pros

✓ Strong focus on customer service
✓ Opportunities for professional growth
✓ Engagement with diverse shipping operations

Cons

✗ May involve high-pressure situations
✗ Limited remote work options
✗ Potential for long hours during peak times

Best For: Ideal for individuals with senior-level experience in customer service, particularly those familiar with shipping documentation.

Watch Out: Be prepared for the fast-paced nature of export logistics and potential overtime during busy periods.

Apply for this position →

You'll be redirected to eg.talent.com

Expert Review

In the role of Senior Export Customer Service & Documentation, professionals will be responsible for preparing critical vessel-related documentation. This includes submitting manifests and generating shipment information, which is essential for smooth port operations. Communication is key, as the position requires assisting customers via phone and email, ensuring they receive timely updates on their shipments.

Our team found that this role emphasizes customer service but also requires problem-solving skills to handle operational challenges effectively. Candidates should be ready to work under pressure, especially during busy shipping seasons. The position is based in Alexandria, offering engage with a vibrant logistics sector.

This job could be a for experienced individuals looking to advance their careers in the export field. However, opportunities for remote work are limited, making it less suitable for those seeking flexibility. According to the company's page, this role is designed for those with significant experience in customer service and documentation, catering to a niche segment of the market.