Automotive Service Advisor

Swansway Group

Join Swansway as a Service Advisor, where you'll enhance customer service and support in the aftersales department, ensuring customer satisfaction.

Last checked on June 14, 2026. We may earn a commission when you click through.

If you're looking to make a positive impact in customer relations within a respected company, this position could be a great fit.

✓ Opportunity to work with a respected brand ✓ Focus on customer satisfaction ✓ Team-oriented environment

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Automotive Service Advisor

Swansway Group

Updated 1 month ago

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Worksop

If you're looking to make a positive impact in customer relations within a respected company, this position could be a great fit.

About this role

Join Swansway as a Service Advisor, where you'll enhance customer service and support in the aftersales department, ensuring customer satisfaction.

About the Company

Swansway Group is a reputable automotive business known for its commitment to customer service and quality care in the automotive sector.

Key Highlights

✓ Be the face of the aftersales department
✓ Deliver exceptional customer service
✓ Manage customer queries and upsell services
✓ Collaborate with a dedicated team
✓ Enhance overall customer satisfaction

💡 Honest Take: This role is ideal for those passionate about customer service in the automotive industry, but may not suit candidates seeking remote work or flexible hours.

Pros

✓ Opportunity to work with a respected brand
✓ Focus on customer satisfaction
✓ Team-oriented environment
✓ Room for growth in the automotive sector
✓ Engaging workplace culture

Cons

✗ Not a remote position
✗ May require long hours
✗ High-pressure environment during busy times
✗ Limited salary transparency
✗ Potentially challenging upselling expectations

Best For: Ideal for those with a background in customer service looking to further their career in a dynamic automotive environment.

Watch Out: Be prepared for a fast-paced role that may require meeting upselling targets and managing customer expectations effectively.

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What Customers Say

Employees appreciate the supportive environment and growth opportunities but note the challenges of high-pressure sales targets.

Expert Review

The Automotive Service Advisor role at Swansway Group is pivotal for those looking to the automotive industry while enhancing customer satisfaction. As the main point of contact in the aftersales department, the advisor is responsible for managing customer queries and providing tailored solutions. This position involves handling service bookings but also requires upselling additional services, making it crucial to possess strong sales skills.

Candidates should be ready for a high-pressure environment, especially during peak service times. The role demands a proactive approach to customer engagement, ensuring that every interaction adds value to the customer experience. While the company emphasizes teamwork and collaboration, the expectations for upselling might be daunting for some.

In terms of career growth, Swansway Group is known for investing in its employees, providing opportunities for advancement within the automotive sector. This can be particularly appealing for those aiming for a long-term career in customer service or automotive management. However, potential candidates should note that the position is not remote, which may limit options for those seeking flexible work arrangements.

Overall, this role is a great entry point for those passionate about customer service and the automotive industry. Interested applicants can find more details on the position by visiting the official listing at Swansway Group's page.

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