Helpdesk Support Agent

ICT Services

Join ICT as a Helpdesk Support Agent, providing customer-first support for cash handling systems across Ireland, resolving issues end-to-end.

Last checked on June 14, 2026. We may earn a commission when you click through.

A solid opportunity for tech-savvy individuals seeking to make an impact in IT support within a pivotal industry.

✓ Work in a dynamic environment ✓ Opportunity for skill development ✓ Supportive team atmosphere

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Helpdesk Support Agent

ICT Services

Updated 1 month ago

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You'll be redirected to ie.linkedin.com

Dublin Remote Full-Time

A solid opportunity for tech-savvy individuals seeking to make an impact in IT support within a pivotal industry.

About this role

Join ICT as a Helpdesk Support Agent, providing customer-first support for cash handling systems across Ireland, resolving issues end-to-end.

About the Company

ICT Services maintains cash handling systems throughout Ireland, operating 364 days a year to ensure seamless transactions.

Key Highlights

✓ Handle incoming calls and tickets
✓ Perform Level 2 diagnostics
✓ Coordinate field engineers
✓ Monitor systems proactively
✓ Manage ticket documentation

💡 Honest Take: This role demands strong technical skills and a customer-centric approach, ideal for those ready to tackle diverse IT challenges.

Pros

✓ Work in a dynamic environment
✓ Opportunity for skill development
✓ Supportive team atmosphere
✓ Remote work flexibility
✓ Engaging troubleshooting tasks

Cons

✗ High-pressure environment
✗ May involve complex technical issues
✗ Shift work required
✗ Possibility of dealing with difficult customers
✗ Entry-level position may have limited advancement

Best For: This position suits those who thrive in fast-paced settings and enjoy problem-solving.

Watch Out: Be prepared for a demanding workload and the need to handle technical issues efficiently.

Apply for this position →

You'll be redirected to ie.linkedin.com

Expert Review

Entering the helpdesk arena can be daunting, but ICT offers a supportive environment for aspiring IT professionals. Expect to engage with a variety of issues, from basic troubleshooting to complex diagnostics. The role is remote-friendly, ccessible for many candidates across Ireland.

Expect to coordinate with field engineers and support teams regularly, which can enhance your communication and organisational skills. The emphasis on customer service means that you'll need to maintain composure under pressure, particularly when dealing with challenging customer queries. This role is perfect for those starting their IT career or looking to refine their technical aptitude.

While the position offers opportunities for growth and skill enhancement, it may come with the challenges of high-pressure situations and complex problem-solving. Overall, this role is a fantastic entry point into the technology sector, particularly for candidates keen on cash handling systems. For more details, visit the official job listing on LinkedIn.