Customer Experience Coordinator

Coates Hire Operations Pty Limited

Join Coates Hire in Darwin as a Customer Experience Coordinator, being the first point of contact for customers and ensuring excellent service.

Last checked on June 14, 2026. We may earn a commission when you click through.

The Customer Experience Coordinator position at Coates Hire offers a solid entry into the equipment hire industry, with a focus on customer satisfaction.

✓ Strong company reputation ✓ Opportunities for career advancement ✓ Supportive work environment

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Customer Experience Coordinator

Coates Hire Operations Pty Limited

Updated 1 month ago

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Northern Territory

The Customer Experience Coordinator position at Coates Hire offers a solid entry into the equipment hire industry, with a focus on customer satisfaction.

About this role

Join Coates Hire in Darwin as a Customer Experience Coordinator, being the first point of contact for customers and ensuring excellent service.

About the Company

Coates Hire Operations Pty Limited is a leading equipment hire company in Australia, dedicated to providing quality service and a wide range of equipment.

Key Highlights

✓ First point of contact for customers
✓ Focus on delivering excellent customer service
✓ Based at the Winnellie branch in Darwin
✓ Opportunities for career growth within Coates Hire

💡 Honest Take: This role is ideal for those passionate about customer service and seeking a stable position in a reputable company.

Pros

✓ Strong company reputation
✓ Opportunities for career advancement
✓ Supportive work environment
✓ Hands-on experience in customer relations

Cons

✗ Job location may not suit everyone
✗ Limited salary information available
✗ Potential for high customer volume
✗ Not suitable for remote work

Best For: Ideal for outgoing individuals who thrive in fast-paced environments and enjoy direct interaction with customers.

Watch Out: Be prepared for high customer demand, which can be challenging during peak times.

Apply for this position →

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What Customers Say

Feedback from employees highlights a supportive work culture and opportunities for career growth.

Expert Review

Stepping into the role of Customer Experience Coordinator at Coates Hire means becoming the face of the company for customers in Darwin. With a focus on delivering top-notch customer service, this position requires patience and strong communication skills. The company is well-respected in the equipment hire sector, reliable choice for those entering the workforce.

In this role, you’ll handle customer inquiries, which can vary widely, from basic questions to more complex service requests. The dynamic nature of this job can be both rewarding and demanding, especially during busy periods. While the position does not offer remote work, it provides an invaluable opportunity to gain hands-on experience in customer relations.

According to the company's page, Coates Hire is committed to fostering growth and development among its employees. This suggests potential for career progression, n attractive option for those eager to advance within the industry. Overall, if you are passionate about customer service and enjoy a fast-paced work environment, this role could be a great fit.