Retail Security Officer

Mitie

Mitie seeks a Retail Security Officer to ensure a safe shopping experience while providing excellent customer service. SIA licence preferred, training options available.

Last checked on June 25, 2026. We may earn a commission when you click through.

With a pay rate of £14.54 per hour and a focus on customer safety, this role is appealing for those looking to enter the retail security sector. However, the strict vetting process may deter some applicants.

✓ Competitive hourly pay ✓ Opportunities for progression and development ✓ Comprehensive training provided

Retail Security Officer

Mitie

Updated 4 days ago

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Hounslow £14.54/hr Full-Time

About this role

Mitie seeks a Retail Security Officer to ensure a safe shopping experience while providing excellent customer service. SIA licence preferred, training options available.

About the Company

Mitie is a facilities management company offering services in cleaning, engineering, waste, and energy.

Key Highlights

✓ Pay rate of £14.54 per hour
✓ Various shifts available
✓ Training for SIA licence may be provided
✓ Comprehensive employee benefits package
✓ Paid breaks and annual leave entitlement

💡 Honest Take: This position offers a competitive wage and benefits, but candidates must have a clean employment history and may need to undergo vetting.

Pros

✓ Competitive hourly pay
✓ Opportunities for progression and development
✓ Comprehensive training provided
✓ Paid breaks
✓ Strong emphasis on customer service

Cons

✗ SIA licence preferred, which may limit applicants
✗ Strict vetting process may lead to employment termination
✗ Onsite work only, no remote options
✗ Job demands may be high during peak shopping times
✗ Variable shift patterns could affect work-life balance

Best For: Ideal for those with an interest in safety and customer service, particularly in retail environments.

Watch Out: Be prepared for a rigorous vetting process requiring a full 5-year employment history.

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What Customers Say

Workers appreciate the pay and benefits but note the demands of the job and the strict vetting requirements.

Expert Review

The Retail Security Officer position at Mitie offers an attractive wage at £14.54 per hour, making it competitive within the industry. Candidates with a current SIA licence will have a distinct advantage, although those without may still apply, as training can be provided.

Expect a thorough vetting process that necessitates a 5-year checkable employment history. This stringent requirement ensures a trustworthy workforce but could dissuade potential applicants lacking such documentation. The emphasis on customer service means officers must be adept at handling difficult situations calmly and effectively.

Mitie provides a benefits package, including contracted hours, annual leave, and opportunities for professional development. paid breaks are a notable perk, enhancing overall job satisfaction. The company’s commitment to training and safety protocols, including the use of Body Worn CCTV, underlines its focus on creating a secure shopping environment.

this role is excellent for those passionate about security and public safety, offering a pathway into the retail security field. However, the demands of the job and the vetting process may not be suitable for everyone. Candidates should weigh these factors carefully before applying.

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