Customer Service Advisor - Training

Concentrix

This role focuses on enhancing customer satisfaction through effective listening and communication, making it ideal for those looking to develop in customer service.

Last checked on June 14, 2026. We may earn a commission when you click through.

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The training offered by Concentrix equips candidates with essential skills, making it those starting their customer service journey.

✓ Comprehensive training programme ✓ Focus on developing communication skills ✓ Supportive team environment

Customer Service Advisor - Training

Concentrix

Updated 7 days ago
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Larbert

The training offered by Concentrix equips candidates with essential skills, making it those starting their customer service journey.

About this role

This role focuses on enhancing customer satisfaction through effective listening and communication, making it ideal for those looking to develop in customer service.

About the Company

Concentrix is a global leader in customer experience solutions, providing a diverse range of services to enhance client engagement.

Key Highlights

  • ✓ Emphasis on effective listening and empathy
  • ✓ Opportunity for personal and professional growth
  • ✓ Focus on clear communication to resolve issues
  • ✓ Training provided for skill enhancement
  • ✓ Engaging work environment in Larbert

💡 Honest Take: This position is excellent for newcomers to customer service, but may not suit experienced professionals seeking advanced roles.

Pros

  • ✓ Comprehensive training programme
  • ✓ Focus on developing communication skills
  • ✓ Supportive team environment
  • ✓ Opportunities for career progression
  • ✓ Engaging work culture

Cons

  • ✗ Entry-level position may not attract seasoned professionals
  • ✗ Limited salary information available
  • ✗ Location may not suit all candidates
  • ✗ Potential for high call volumes
  • ✗ Not remote, requiring commute

Best For: This role is designed for those new to customer service or seeking to improve their communication skills.

Watch Out: Be prepared for a fast-paced environment, which may involve handling multiple customer interactions simultaneously.

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What Customers Say

Employees appreciate the training provided and the supportive environment, though some note the pressures of high call volumes.

Expert Review

This Customer Service Advisor position at Concentrix in Larbert offers a solid entry point into the customer service industry. Candidates will undergo training that emphasises essential skills such as effective listening and clear communication. This training is designed to foster both personal and professional development, suitable choice for newcomers.

While the role promises a supportive environment, it may not appeal to experienced professionals looking for advanced positions. The emphasis on entry-level skills means that those with significant experience might find the role limiting. the absence of detailed salary information leaves potential candidates in the dark regarding compensation.

Our team notes that the role involves responding to potentially high volumes of customer queries, which may add pressure to the job. However, for those eager to learn and grow, the structured training and focus on communication can provide valuable experience. Overall, this position is an excellent opportunity for anyone looking to break into customer service and develop their skills further, while the company’s reputation for a supportive culture is an added benefit.

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