Service Desk Team Lead

Monadelphous

Seeking a Service Desk Team Lead with IT support experience to enhance leadership skills and foster excellent customer service.

Last checked on June 14, 2026. We may earn a commission when you click through.

The Service Desk Team Lead position offers a solid pathway for professionals looking to advance their careers in IT support and leadership.

✓ Opportunities for leadership development ✓ Focus on customer experience ✓ Reputable company in the industry

Service Desk Team Lead

Monadelphous

Updated 4 days ago

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You'll be redirected to au.talent.com

Queensland

The Service Desk Team Lead position offers a solid pathway for professionals looking to advance their careers in IT support and leadership.

About this role

Seeking a Service Desk Team Lead with IT support experience to enhance leadership skills and foster excellent customer service.

About the Company

Monadelphous is a leading engineering group providing construction, maintenance, and asset management services to the resources, energy, and industrial sectors.

Key Highlights

✓ Focus on developing leadership skills
✓ Strong communication with stakeholders
✓ Emphasis on customer experience
✓ Full-time position
✓ Opportunity to grow within the company

💡 Honest Take: This role is ideal for those eager to step into leadership while maintaining a strong customer-centric approach.

Pros

✓ Opportunities for leadership development
✓ Focus on customer experience
✓ Reputable company in the industry
✓ Full-time position
✓ Located in Queensland

Cons

✗ Remote work not an option
✗ Experience in IT support required
✗ High expectations for leadership skills
✗ Limited salary transparency
✗ Potentially high-pressure environment

Best For: Ideal for individuals who thrive in customer service environments and are keen to develop their management skills.

Watch Out: Candidates should be prepared for a demanding role that requires strong leadership and communication capabilities.

Apply for this position →

You'll be redirected to au.talent.com

Expert Review

The Service Desk Team Lead position at Monadelphous is a promising opportunity for those with a background in IT support. Applicants should note that this role emphasizes leadership development and effective stakeholder communication.

With a focus on customer experience, the position is designed for individuals who are keen to enhance their management skills while ensuring high-quality service delivery. The company is well-regarded in the engineering sector, providing a stable work environment.

However, the role does come with its challenges, including a high-pressure atmosphere and the expectation to excel in both leadership and customer service. It is essential for candidates to prepare for a demanding workload.

Overall, this position presents an exciting pathway for career advancement, particularly for those based in Queensland. For more details, visit the official job listing on Talent.com.