Remote Customer Service Centre Consultant

Toll Group

Join Toll Group as a Customer Service Centre Consultant, supporting ADF Members with relocation queries in a hybrid work environment.

Last checked on June 14, 2026. We may earn a commission when you click through.

Toll Group offers a solid opportunity for customer service professionals in Brisbane with a focus on supporting ADF Members.

✓ Flexible working hours ✓ Hybrid work model ✓ Supportive company culture

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Remote Customer Service Centre Consultant

Toll Group

Updated 1 month ago

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Queensland Remote

Toll Group offers a solid opportunity for customer service professionals in Brisbane with a focus on supporting ADF Members.

About this role

Join Toll Group as a Customer Service Centre Consultant, supporting ADF Members with relocation queries in a hybrid work environment.

About the Company

Toll Group is a leading logistics provider in Australia, focusing on transport and supply chain solutions.

Key Highlights

✓ Flexible rotating roster from Monday to Friday
✓ Remote and office-based work options
✓ Support ADF Members with relocation enquiries
✓ Engage with clients via phone, SMS, and email
✓ Full-time employment with Toll Group

💡 Honest Take: This role is appreciate flexibility and enjoy customer interaction, but may not suit those seeking a strictly remote position.

Pros

✓ Flexible working hours
✓ Hybrid work model
✓ Supportive company culture
✓ Engaging customer interactions
✓ Potential for career growth

Cons

✗ Requires both remote and office attendance
✗ Rotating roster may affect work-life balance
✗ Limited information on salary range
✗ May not suit those preferring static hours
✗ High demand during relocation peak seasons

Best For: This role is for individuals who thrive in dynamic environments and enjoy problem-solving while assisting clients.

Watch Out: Be prepared for a rotating roster which might disrupt personal schedules, especially during high-demand periods.

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What Customers Say

Feedback indicates that employees appreciate the flexible hours and supportive culture, though some express concerns about the rotating roster.

Expert Review

The role of Remote Customer Service Centre Consultant at Toll Group offers an intriguing blend of flexibility and responsibility. With a hybrid work model, candidates can expect to engage with ADF Members through various communication channels like phone, SMS, and email. This position is perfect for those who enjoy direct customer interaction and thrive on helping others navigate the complexities of relocation.

While the flexible hours are a significant draw, the rotating roster may pose challenges for work-life balance. Candidates should be aware that during peak relocation seasons, demand for support can increase, potentially leading to high-pressure situations. job seekers should note that specific salary details are not disclosed, which may be a consideration for many.

Overall, Toll Group's commitment to providing a supportive work environment is commendable, making this role an attractive option for those looking to make a difference in the lives of ADF Members. According to the job listing on their website, the company values a culture of flexibility and engagement, which can be a strong factor for prospective employees. If you’re keen to assist clients while enjoying a degree of autonomy in your work, this position could be a great fit.