An international outsourcing company in Rustenburg is hiring Multilingual Customer Support Specialists to assist clients across different regions and time zones. Fluency in multiple languages and cultural awareness are essential for success in this diverse and rewarding role. Responsibilities Identify opportunities to upsell or cross-sell products and services that genuinely benefit the customer. Meet or exceed key performance indicators including call handling time, customer satisfaction scores, and quality assurance ratings. Support outbound calling campaigns for customer retention, satisfaction surveys, and promotional activities. Handle a high volume of inbound customer calls professionally, efficiently, and in accordance with quality standards. Address customer complaints and concerns with empathy, patience, and a focus on first-call resolution. Requirements Ability to multitask by talking, typing, and navigating systems simultaneously. High school diploma or equivalent qualification; a diploma or degree in a related field is advantageous. Resilience and a positive attitude when working in a target-driven environment. Strong problem-solving abilities and the patience to handle difficult or irate customers calmly. Flexibility to work rotating shifts including evenings, weekends, and public holidays. Qualifications NQF Level 4 Contact Centre qualification is advantageous.