Resourcing Customer Service Administrator

Manchester University NHS Foundation Trust

This apprenticeship role focuses on delivering a customer-led service and serves as the initial point of contact for various stakeholders.

Last checked on June 10, 2026. We may earn a commission when you click through.

A solid entry-level position for aspiring customer service professionals, particularly in the NHS sector.

✓ Hands-on training in customer service ✓ Supportive work environment ✓ Focus on diversity and inclusion

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Resourcing Customer Service Administrator

Manchester University NHS Foundation Trust

Updated 2 months ago

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England

A solid entry-level position for aspiring customer service professionals, particularly in the NHS sector.

About this role

This apprenticeship role focuses on delivering a customer-led service and serves as the initial point of contact for various stakeholders.

About the Company

Manchester University NHS Foundation Trust is dedicated to providing high-quality healthcare and values diversity and inclusion in the workplace.

Key Highlights

✓ First point of contact for customer service inquiries
✓ Commitment to diversity and equality
✓ Hands-on experience in a healthcare environment
✓ Opportunity to develop administrative skills
✓ Supportive team culture

💡 Honest Take: This role offers valuable experience for those starting in customer service, but may not suit applicants seeking high salaries or remote work.

Pros

✓ Hands-on training in customer service
✓ Supportive work environment
✓ Focus on diversity and inclusion
✓ Opportunities for career advancement
✓ Experience in a reputable healthcare setting

Cons

✗ Limited salary information available
✗ Not suitable for remote work
✗ Entry-level role may have basic responsibilities
✗ Potentially high-volume workload
✗ Location-specific job may limit some applicants

Best For: This apprenticeship is geared towards those eager to gain practical experience and develop interpersonal skills in a healthcare setting.

Watch Out: Be prepared for a demanding role with a focus on multi-tasking and handling various inquiries.

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What Customers Say

Feedback from past apprentices highlights a supportive environment, though some note the demands of the role can be challenging.

Expert Review

This apprenticeship at Manchester University NHS Foundation Trust provides engage directly with patients and staff, enhancing essential customer service skills. The role requires effective communication and a strong customer focus, making it ideal for those passionate about healthcare. The commitment to diversity and equality underscores the organisation's ethos, welcoming environment for all.