IT Technician

Key Duties and Responsibilities

Network and Systems Administration

Monitor, maintain, and troubleshoot the Company’s local area network (LAN), internet connectivity, wireless networks, private cloud infrastructure and related systems. Ensure the stability, performance, security, availability, and privacy of the Company’s networks, private cloud environment, servers, and computer systems. Perform regular system checks, updates, patches, backups, and software maintenance for on-premises and private cloud environments. Assist in implementing and enforcing IT security measures, access controls, antivirus protection, and data protection protocols. Coordinate with third-party IT providers, internet service providers, and system administrators when necessary.

Technical Support and Troubleshooting

Provide technical support and assistance to employees regarding hardware, software, printers, CCTV systems, internet connectivity, and other IT-related concerns. Diagnose and resolve hardware, software, network, and peripheral equipment issues. Respond to technical concerns through on-site visits, phone calls, remote access tools, chat support, and email. Escalate unresolved issues to appropriate vendors or external technical providers when necessary. Maintain professionalism and responsiveness in handling user concerns.

Hardware and Software Maintenance

Install, configure, upgrade, and maintain desktops, laptops, printers, CCTV systems, routers, switches, and other IT equipment. Install and maintain operating systems, productivity software, antivirus software, and business applications. Conduct preventive maintenance and routine inspections of IT equipment and peripheral devices. Maintain records and inventory of IT assets, repairs, maintenance schedules, software licenses, and equipment status.

Data Backup and Security

Perform regular data backup procedures and restoration testing. Ensure proper storage and protection of Company data and confidential information. Assist in monitoring system vulnerabilities, unauthorized access attempts, and potential cybersecurity risks. Ensure compliance with Company policies relating to information security and confidentiality.

User Training and Support

Provide orientation and guidance to employees regarding the proper use of software applications, systems, and computer equipment. Assist users in adapting to newly implemented software or technologies. Prepare basic user guides or technical documentation when necessary.

Operational and Administrative Support

Prepare accomplishment reports, maintenance logs, and technical service reports. Document all troubleshooting activities, repairs, and technical recommendations. Support Company projects involving IT infrastructure improvements, system upgrades, and technology implementation. Be available for occasional after-hours, weekend, or emergency technical support when operationally necessary.

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Qualifications

Bachelor’s degree in Information Technology, Computer Science, or any related field. At least one (1) to three (3) years of relevant experience in IT support, systems administration, or technical support.

Strong knowledge of:

Computer hardware and software troubleshooting Networking fundamentals (LAN/WAN/Wi-Fi) CCTV systems and surveillance equipment Windows operating systems and common office applications Routers, switches, printers, and peripheral devices Data backup and restoration procedures IT security and cybersecurity best practices Experience in remote technical support and on-site troubleshooting. Ability to prioritize multiple technical issues and meet deadlines. Strong analytical and problem-solving skills. Good written and verbal communication skills. Ability to work independently and maintain confidentiality of Company information.

Pay: Php25,000.00 - Php30,000.00 per month

Benefits:

Flexible schedule

Work Location: Hybrid remote in Makati City