Client Relations Consultant

Old Mutual South Africa

Join Old Mutual as a Client Relations Consultant and enhance customer experiences through effective communication and problem-solving.

Last checked on June 9, 2026. We may earn a commission when you click through.

The position is ideal for entry-level candidates looking to start a career in finance and customer relations.

✓ Stable employment with a reputable company ✓ Hands-on training and development ✓ Engaging work environment

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Client Relations Consultant

Old Mutual South Africa

Updated 2 months ago

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Gqeberha On-site Full-Time

The position is ideal for entry-level candidates looking to start a career in finance and customer relations.

About this role

Join Old Mutual as a Client Relations Consultant and enhance customer experiences through effective communication and problem-solving.

About the Company

Old Mutual is a leading financial services company in South Africa, dedicated to creating opportunities across the continent.

Key Highlights

✓ Full-time onsite position at Kenako Mall
✓ Focus on providing exceptional customer service
✓ Opportunity to develop customer relationships
✓ Handling customer orders and resolving issues
✓ Contributing to a diverse workplace

💡 Honest Take: This role is suitable for those with a passion for customer service but may not offer significant growth opportunities.

Pros

✓ Stable employment with a reputable company
✓ Hands-on training and development
✓ Engaging work environment
✓ Opportunity to interact with diverse customers

Cons

✗ Limited salary details available
✗ Onsite requirement may not suit everyone
✗ High-pressure environment during peak times
✗ Potential for repetitive tasks

Best For: This position is for those who thrive in dynamic environments and enjoy helping customers.

Watch Out: Be prepared for high workloads during busy shopping periods.

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What Customers Say

Employees generally appreciate the supportive work environment, though some mention the high stress during peak customer interactions.

Expert Review

Joining Old Mutual as a Client Relations Consultant can be an excellent entry point into the finance industry. This role emphasizes customer service, requiring you to manage expectations and direct clients to appropriate solutions. The company prides itself on its commitment to African opportunities, reflecting a vibrant workplace culture.

Customer interactions will vary from simple queries to more complex issues like returns and exchanges, demanding both efficiency and empathy. The position involves capturing data in CRM systems, which can be crucial for business development and customer retention.

While the specifics of salary are not disclosed, the benefits of working with a well-established brand in South Africa's financial sector stand out. On-site work at Kenako Mall offers a unique chance to engage with the community, although this may not suit everyone due to the potential for demanding hours during peak retail times. According to Old Mutual's page, the role is a stepping stone to further opportunities within the company, worthwhile consideration for recent graduates or those pivoting careers.