We are hiring enthusiastic and empathetic Customer Service Representatives to join our contact centre in Nelspruit. You will handle inbound calls, resolve customer inquiries, and ensure every interaction reflects our commitment to service excellence and customer satisfaction. Responsibilities Handle inbound and outbound customer calls professionally Provide accurate information and resolve customer queries Maintain records of customer interactions in the CRM Meet performance targets and service level agreements Escalate complex issues to senior staff Participate in training and team meetings Requirements Strong problem-solving abilities and the patience to handle difficult or irate customers calmly. Resilience and a positive attitude when working in a target-driven environment. Active listening skills and the ability to understand and address customer needs effectively. Previous experience in a customer service or contact centre environment is preferred but not essential. Fluency in multiple languages is an asset for multilingual support positions. Qualifications NQF Level 4 Contact Centre qualification is advantageous.