Retail Manager

Michaels Stores

Lead front-end operations and customer service in a retail environment, ensuring compliance with company policies and delivering a positive shopping experience.

Last checked on June 14, 2026. We may earn a commission when you click through.

A solid opportunity for experienced retail professionals looking to enhance customer service in a creative environment.

✓ Opportunity to lead a team and improve customer experience. ✓ Engagement with creative projects and community events. ✓ Part-time schedule offers flexibility.

Retail Manager

Michaels Stores

Updated 23 days ago

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You'll be redirected to careers.michaels.com

Kansas City Part-Time

A solid opportunity for experienced retail professionals looking to enhance customer service in a creative environment.

About this role

Lead front-end operations and customer service in a retail environment, ensuring compliance with company policies and delivering a positive shopping experience.

About the Company

Michaels Stores is a leading retailer in arts and crafts, offering a variety of products and services for creative projects.

Key Highlights

✓ Manage omnichannel processes and store recovery standards.
✓ Ensure compliance with Standard Operating Procedures (SOPs).
✓ Lead in-store events and class executions.
✓ Deliver friendly customer service and meet KPIs.

💡 Honest Take: This role is ideal for those with leadership experience in retail but may be challenging for first-time managers.

Pros

✓ Opportunity to lead a team and improve customer experience.
✓ Engagement with creative projects and community events.
✓ Part-time schedule offers flexibility.

Cons

✗ May require handling difficult customer situations.
✗ Performance metrics can add pressure.
✗ Limited salary information available.

Best For: Suitable for individuals with prior retail management experience looking to boost customer satisfaction.

Watch Out: Be prepared for the demands of meeting KPIs and maintaining store operations under pressure.

Apply for this position →

You'll be redirected to careers.michaels.com

What Customers Say

Employees often highlight the supportive team environment but note the challenges of meeting performance expectations.

Expert Review

In the role of Retail Manager for Michaels Stores, you will oversee essential front-end operations, focusing on customer service excellence. Your leadership will directly impact the store's ability to meet its performance metrics, which can sometimes feel overwhelming for new managers. It's crucial to balance operational compliance with the creative aspects of the job.

This position involves engaging with customers and managing a team to ensure a shopping experience. You'll also lead in-store events, which can be rewarding but may require significant planning and execution effort. The emphasis on adhering to company policies and SOPs means you'll need to be detail-oriented and proactive in addressing any issues that arise.

While the role offers flexibility with part-time hours, potential candidates should note that the responsibilities might come with pressure to deliver results consistently. Overall, this position is an excellent fit for those passionate about retail and customer service, particularly in a creative environment like Michaels. More details can be found on the official job listing here.