Customer Service Engineer

Imris

This position involves significant overnight travel for on-site customer service, with remaining work split between office and home.

Last checked on July 14, 2026. We may earn a commission when you click through.

If you're experienced and prefer a mix of travel and remote work, this job could be a good fit, but it's not for everyone.

✓ Mix of travel and remote work ✓ Involvement in advanced technology solutions ✓ Opportunity to solve real customer issues

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Customer Service Engineer

Imris

Updated 1 month ago

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Baltimore Remote

If you're experienced and prefer a mix of travel and remote work, this job could be a good fit, but it's not for everyone.

About this role

This position involves significant overnight travel for on-site customer service, with remaining work split between office and home.

About the Company

Imris specializes in advanced imaging solutions, enhancing surgical procedures with innovative technology.

Key Highlights

✓ 60-70% overnight travel required
✓ Combination of remote and office work
✓ Focus on corrective service for customer systems
✓ Ideal for those with 3+ years of experience

💡 Honest Take: This role is demanding due to the travel requirements and is best suited for seasoned professionals in customer service.

Pros

✓ Mix of travel and remote work
✓ Involvement in advanced technology solutions
✓ Opportunity to solve real customer issues

Cons

✗ High travel demands can be exhausting
✗ Requires significant experience
✗ Not suitable for entry-level candidates

Best For: Ideal for professionals looking to balance remote work with on-site technical challenges in a dynamic environment.

Watch Out: Be prepared for a demanding travel schedule that may impact work-life balance.

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What Customers Say

Workers appreciate the opportunity to engage with advanced technologies but note the heavy travel requirements as a challenge.

Expert Review

This role at Imris offers an intriguing blend of remote work and substantial travel, ppealing for seasoned customer service engineers. With 60-70% of your time spent traveling for on-site support, candidates should be ready for a demanding schedule.

The mix of office and home responsibilities can provide flexibility, but the travel requirement may not suit everyone. Three or more years of experience is preferred, ensuring that applicants can effectively handle customer complaints and product failures.

While the opportunity to work with technology is a significant draw, it also means the role is not ideal for entry-level candidates. Those seeking a more stable, less travel-intensive position may want to consider other options. According to the job listing on Talent.com, applicants should weigh the benefits of diverse work environments against the demands of frequent travel.