Helpdesk Support L2
MPG Recruitment Limited
Join a well-established Kilkenny company as a Level 2 Service Desk Analyst, providing hands-on technical support and maintaining client relationships.
Last checked on June 12, 2026. We may earn a commission when you click through.
While the salary is competitive, potential candidates should be experienced in Microsoft 365 and IT support to meet job demands.
Helpdesk Support L2
MPG Recruitment Limited
Updated 3 days agoYou'll be redirected to jobs.ie
While the salary is competitive, potential candidates should be experienced in Microsoft 365 and IT support to meet job demands.
About this role
Join a well-established Kilkenny company as a Level 2 Service Desk Analyst, providing hands-on technical support and maintaining client relationships.
About the Company
MPG Recruitment Limited partners with established companies to find the right talent for diverse roles.
Key Highlights
- ✓ Hybrid work model
- ✓ Salary range of €35,000 - €45,000
- ✓ Opportunity to lead junior analysts
- ✓ Focus on Microsoft 365 environments
- ✓ Engagement with a diverse client base
💡 Honest Take: This role is ideal for those with solid IT support experience looking to advance their career in a dynamic environment.
Pros
- ✓ Good salary range for IT roles
- ✓ Hybrid working option
- ✓ Diverse client interactions
- ✓ Opportunity for professional growth
- ✓ Hands-on technical involvement
Cons
- ✗ Requires minimum 3 years of experience
- ✗ Potentially high-pressure environment
- ✗ May involve complex technical issues
- ✗ Limited remote flexibility compared to fully remote roles
- ✗ Client relationship demands may be challenging
Best For: Ideal for candidates with a background in IT support, particularly those familiar with Microsoft 365 and looking to step up in their careers.
Watch Out: Expect a fast-paced role that may require handling escalated issues from junior staff and maintaining strong client relations.
You'll be redirected to jobs.ie
What Customers Say
Feedback from current employees highlights a supportive team environment but also notes the challenges of managing diverse client expectations.
Expert Review
This Helpdesk Support L2 position offers a blend of hands-on technical responsibilities and client interaction. With a salary range of €35,000 - €45,000, depending on experience, it is attractive for mid-level IT professionals. The role requires a solid foundation in Microsoft 365 administration, making it crucial for candidates to be proficient in tools like Exchange Online and Teams.
The hybrid work model is a plus, allowing for a flexible balance between remote and in-office work, which is increasingly sought after in today’s job market. However, candidates should be prepared for the demands of acting as an escalation point for junior analysts, which can introduce pressure in high-stakes situations.
Overall, this position offers a pathway for career advancement but also a chance to enhance technical skills in a supportive environment. a move, the official job listing on Jobs.ie provides further details.
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