Service Advisor
FMG Repair Services
As a Service Advisor, you will manage customer bookings, prepare job cards, and keep clients updated on vehicle progress to ensure a positive experience.
Last checked on June 14, 2026. We may earn a commission when you click through.
The Service Advisor position at FMG Repair Services offers a dynamic work environment for individuals passionate about customer service and automotive care.
Service Advisor
FMG Repair Services
Updated 6 days agoYou'll be redirected to uk.talent.com
The Service Advisor position at FMG Repair Services offers a dynamic work environment for individuals passionate about customer service and automotive care.
About this role
As a Service Advisor, you will manage customer bookings, prepare job cards, and keep clients updated on vehicle progress to ensure a positive experience.
About the Company
FMG Repair Services is a trusted provider in the automotive repair industry, focusing on delivering exceptional service.
Key Highlights
- ✓ First point of contact for customers
- ✓ Liaise with bodyshop and third parties
- ✓ Manage job cards and bookings
- ✓ Provide regular vehicle progress updates
💡 Honest Take: This role is enjoy customer interaction and have a knack for organisation but may be challenging for those who prefer behind-the-scenes work.
Pros
- ✓ Direct customer interaction
- ✓ Opportunity to work in a dynamic team
- ✓ Develop organisational skills
- ✓ Contribute to customer satisfaction
Cons
- ✗ Requires dealing with potentially dissatisfied customers
- ✗ Fast-paced environment may be stressful
- ✗ Limited career progression in some cases
- ✗ Not suitable for those who dislike customer service
Best For: This position suits those looking to build a career in automotive services while providing top-notch customer experiences.
Watch Out: Be prepared for the demands of a busy service environment, which can require multitasking and managing customer expectations.
You'll be redirected to uk.talent.com
What Customers Say
Feedback from employees highlights the supportive team environment but notes the challenges of high customer expectations.
Expert Review
The Service Advisor role at FMG Repair Services is pivotal in ensuring customer satisfaction. With responsibilities that include booking repairs and updating clients on progress, the position requires strong communication skills. The role demands an ability to handle multiple tasks simultaneously, which may not suit everyone.
Working in Durham, you’ll be the first point of contact for customers, making it essential to have a friendly demeanour and a proactive approach. While the environment can be fast-paced and occasionally stressful, the opportunity to build relationships with customers can be rewarding.
Unlike many behind-the-scenes roles, this position places you at the forefront of service delivery, providing a sense of fulfilment as you help clients navigate their vehicle repairs. If you enjoy engaging with people and have a passion for cars, this could be a perfect fit. More details can be found on their official site here.
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