Customer Service Team Leader

Clicks Group Limited

Join Clicks Group as a Customer Service Team Leader to oversee point of sale operations, ensuring efficient customer service and stock management.

Last checked on June 6, 2026. We may earn a commission when you click through.

The Customer Service Team Leader position at Clicks offers a stable career path in a reputable company but demands strong operational skills.

✓ Market-related remuneration. ✓ Opportunity for career advancement. ✓ Focus on training and development.

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Customer Service Team Leader

Clicks Group Limited

Updated 2 months ago

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Pretoria Full–Time

The Customer Service Team Leader position at Clicks offers a stable career path in a reputable company but demands strong operational skills.

About this role

Join Clicks Group as a Customer Service Team Leader to oversee point of sale operations, ensuring efficient customer service and stock management.

About the Company

Clicks Group is a leading retail pharmacy and health and beauty retailer in South Africa.

Key Highlights

✓ Permanent full-time position.
✓ Focus on customer service excellence.
✓ Management of stock and cash.
✓ Training and development of staff.
✓ Involvement in promotional activities.

💡 Honest Take: This role is ideal for those with a background in FMCG and retail who thrive in a fast-paced environment.

Pros

✓ Market-related remuneration.
✓ Opportunity for career advancement.
✓ Focus on training and development.
✓ Engagement with a well-known brand.
✓ Stable, permanent position.

Cons

✗ High pressure to meet customer service targets.
✗ On-site work may limit flexibility.
✗ Requires extensive stock and cash management.
✗ Entry-level experience may be limiting for some.
✗ Customer queries can be demanding.

Best For: Ideal for those with experience in FMCG and retail, especially in supervisory roles.

Watch Out: Be prepared for the demands of managing a busy retail environment and resolving customer issues swiftly.

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What Customers Say

Employees appreciate the training opportunities but note the high-pressure environment during peak periods.

Expert Review

Clicks Group's Customer Service Team Leader role emphasizes operational excellence at the point of sale. With a focus on customer satisfaction, this position requires strong leadership skills to manage a team effectively. The remuneration is market-related, making it attractive for new entrants into the retail sector.

The job entails not only supervising cashiers but also ensuring that stock management practices are robust to minimize shrinkage. The position offers opportunities for training staff, which can enhance their capabilities and improve overall service delivery. However, the pressure to meet targets can be challenging, especially in peak times.

A significant highlight of this role is the chance to work with a reputable brand in South Africa. Clicks Group is known for its commitment to health and beauty, making this role appealing for those aligned with these values. Overall, this position promises a solid career trajectory but requires commitment and resilience to thrive in a demanding retail landscape.