Customer Service Advisor

Galaxy Outsourcing

This role offers a competitive salary and benefits for cat lovers, making it a great opportunity for those passionate about pet care.

Last checked on May 15, 2026. We may earn a commission when you click through.

Overall, this position offers a competitive salary and great benefits, making it an attractive option for cat lovers in South Africa.

✓ Attractive salary with performance bonuses ✓ Generous leave policies, including birthday leave ✓ Investment in personal development

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Customer Service Advisor

Galaxy Outsourcing

Updated 3 months ago

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South Africa Remote R133–R167 Full–Time

Overall, this position offers a competitive salary and great benefits, making it an attractive option for cat lovers in South Africa.

About this role

This role offers a competitive salary and benefits for cat lovers, making it a great opportunity for those passionate about pet care.

About the Company

Galaxy Outsourcing partners with a leading UK pet food brand dedicated to providing high-quality nutrition for cats.

Key Highlights

✓ R13,300/month with bonuses up to R3,400
✓ 27 days paid leave, including your birthday
✓ Generous personal development budget of R16,000 per year
✓ 10 days family responsibility leave and 5 days fertility leave
✓ Remote work opportunity

💡 Honest Take: This role is perfect for cat enthusiasts looking to turn their passion into a fulfilling career, but it may not suit those who prefer a traditional corporate environment.

Pros

✓ Attractive salary with performance bonuses
✓ Generous leave policies, including birthday leave
✓ Investment in personal development
✓ Remote work flexibility
✓ Engaging work with passionate pet owners

Cons

✗ May require handling demanding customers
✗ Entry-level position may lack growth for experienced professionals
✗ Remote work might not suit those who prefer in-office environments
✗ Potentially high-pressure calls handling
✗ Limited direct interaction with colleagues

Best For: This position is suited for cat lovers looking to contribute to a brand that prioritises pet welfare and nutrition.

Watch Out: Be prepared for a fast-paced environment that demands high energy and commitment to customer satisfaction.

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What Customers Say

Employees appreciate the work culture and benefits but note the challenges of customer interactions.

Expert Review

This customer service advisor role with Galaxy Outsourcing offers a unique opportunity for cat lovers to engage with a premium UK pet food brand. With a starting salary of R13,300 and potential performance bonuses of up to R3,400, the financial incentives are appealing.

The extensive benefits package includes 27 days of paid leave per year, which is generous, especially with a birthday off included. Additionally, the R16,000 personal development budget is a significant advantage for those looking to enhance their skills.

While the role is remote, candidates should be ready to face the challenges of handling demanding cat parents. If you're not comfortable in a customer service role that requires patience and understanding, this might not be the best fit. The position is aimed at entry-level candidates, which may limit growth opportunities for those with extensive experience.

For more details and to apply, visit the official job listing on Indeed here.

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