Service Delivery Team Lead

Risewave Consulting, Inc.

Lead daily service delivery operations, ensuring SLAs and KPIs are met. Collaborate with teams to align service delivery with company goals.

Last checked on June 14, 2026. We may earn a commission when you click through.

✓ Leadership role with operational impact ✓ Engagement with cross-functional teams ✓ Focus on performance metrics

This listing may have expired or is no longer available. Information shown may be outdated.

Service Delivery Team Lead

Risewave Consulting, Inc.

Updated 2 months ago

Apply now →

You'll be redirected to ph.talent.com

Metro Manila

A solid opportunity for those looking to take charge in a dynamic environment, though it demands strong accountability.

About this role

Lead daily service delivery operations, ensuring SLAs and KPIs are met. Collaborate with teams to align service delivery with company goals.

About the Company

Risewave Consulting, Inc. specializes in service delivery and operational excellence across various sectors.

Key Highlights

✓ Oversee daily operations and team performance
✓ Collaborate with engineering and product teams
✓ Ensure adherence to SLAs and customer expectations
✓ Lead cross-functional initiatives

💡 Honest Take: This role is ideal for experienced leaders in operations but may involve significant stress due to performance metrics.

Pros

✓ Leadership role with operational impact
✓ Engagement with cross-functional teams
✓ Focus on performance metrics

Cons

✗ High-pressure environment
✗ Potentially limited salary transparency
✗ Requires extensive experience in service delivery

Best For: Ideal for individuals with a strong background in service delivery and a passion for enhancing customer satisfaction.

Watch Out: Be prepared for a fast-paced environment with high expectations for team performance.

Apply for this position →

You'll be redirected to ph.talent.com

What Customers Say

Workers appreciate the leadership opportunities but note the intense pressure to meet performance targets.

Expert Review

Risewave Consulting, Inc. is looking for a Service Delivery Team Lead to manage daily operations. This position requires oversight of SLAs and KPIs, emphasizing accountability and performance.

The job involves collaboration with various teams, making communication skills crucial.

While the role offers leadership opportunities, potential candidates should be aware of the high-pressure environment. The focus on meeting performance metrics can lead to stress, especially if team goals are not met. This aspect may not suit everyone, particularly those new to leadership roles.

Candidates should also consider the minimal salary information available, which could indicate limited negotiation power. However, for those with substantial experience in service delivery, this position can provide a platform for career advancement. For more details, visit the official job posting at Talent.com.