Work Control Centre Customer Service Representative
York University
This role involves responding to service requests from the University Community, dispatching staff, and performing clerical tasks for Facilities Services.
Last checked on June 14, 2026. We may earn a commission when you click through.
Overall, this job is a good fit for entry-level candidates looking to gain experience in customer service within the educational sector.
Work Control Centre Customer Service Representative
York University
Updated 18 days agoYou'll be redirected to ca.indeed.com
Overall, this job is a good fit for entry-level candidates looking to gain experience in customer service within the educational sector.
About this role
This role involves responding to service requests from the University Community, dispatching staff, and performing clerical tasks for Facilities Services.
About the Company
York University is a prominent educational institution in Canada, known for its diverse programs and commitment to student success.
Key Highlights
- ✓ Handles routine and emergency service requests
- ✓ Records information in maintenance management software
- ✓ Supports Facilities Services operational departments
- ✓ Requires customer service experience
- ✓ Full-time position with rotating shifts
💡 Honest Take: This position is thrive in fast-paced environments and enjoy problem-solving but may not suit individuals seeking a predictable routine.
Pros
- ✓ Engaging work environment
- ✓ Opportunity to support the university community
- ✓ Diverse tasks that enhance skill sets
- ✓ Involves teamwork and collaboration
Cons
- ✗ Rotating shifts may disrupt work-life balance
- ✗ Can be stressful during peak service times
- ✗ Requires handling emergency situations
- ✗ Limited growth potential without further education
Best For: Ideal for recent high school graduates or those with some customer service experience seeking a full-time role.
Watch Out: Be prepared for the demands of emergency calls and the need for quick decision-making in high-pressure situations.
You'll be redirected to ca.indeed.com
What Customers Say
Employees appreciate the supportive work environment and the opportunity to contribute to the university community, while some note the stress during peak times.
Expert Review
The Work Control Centre Customer Service Representative role at York University provides engage with the university community. This position requires strong customer service skills, particularly in a call centre environment, making it suitable for individuals looking to develop their careers in a dynamic field.
Employees are responsible for dispatching Facilities Services staff and recording vital information, ensuring that requests are handled efficiently. With a focus on teamwork, this role offers a chance to work closely with various departments, enhancing collaboration skills.
While the role offers a chance to grow professionally, potential candidates should consider that the rotating shifts can impact personal schedules. the job can escalate quickly during emergencies, which may not be ideal for everyone. Overall, this position provides a solid foundation for those entering the customer service sector in an educational setting, but it's essential to be prepared for its challenges.
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