Technical Support Engineer

Solis

This role involves providing online telephonic support for customer technical queries and timely updates through Freshdesk or WhatsApp.

Last checked on June 14, 2026. We may earn a commission when you click through.

While the role offers a chance to develop customer service skills, it lacks remote flexibility, which may limit appeal.

✓ Engaging work with customer interactions ✓ Opportunity to improve technical knowledge ✓ Use of modern ticketing tools

Technical Support Engineer

Solis

Updated 24 days ago

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Surat

While the role offers a chance to develop customer service skills, it lacks remote flexibility, which may limit appeal.

About this role

This role involves providing online telephonic support for customer technical queries and timely updates through Freshdesk or WhatsApp.

About the Company

Solis is a leading company in customer service solutions, focusing on delivering exceptional support to its clients.

Key Highlights

✓ Remote work not available
✓ Focus on customer technical queries
✓ Utilize ticketing tools for updates
✓ Need for professional English communication

💡 Honest Take: This position is suitable for those who excel in customer interactions and have strong communication skills.

Pros

✓ Engaging work with customer interactions
✓ Opportunity to improve technical knowledge
✓ Use of modern ticketing tools

Cons

✗ No remote work options
✗ Limited salary information available
✗ Requires strong English communication

Best For: Ideal for candidates with strong communication skills and a desire to assist customers with technical issues.

Watch Out: Be prepared for the lack of flexibility in work location.

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What Customers Say

Employees appreciate the customer interaction aspect but note the lack of remote work options.

Expert Review

For those seeking a role in customer support, the Technical Support Engineer position at Solis could be a promising opportunity. The job requires handling customer queries, primarily through telephonic communication, which can enhance interpersonal skills. Notably, the company emphasizes the use of tools like Freshdesk, ensuring a structured approach to customer inquiries.

While this job allows for the development of technical knowledge, it does come with constraints. The position is not remote, which might deter candidates looking for flexible work arrangements. the lack of disclosed salary ranges could make it difficult for applicants to gauge earning potential.

Overall, this role is a good fit for enthusiastic individuals who thrive in direct customer interactions and can communicate effectively in English. If you meet these criteria, you might find this role rewarding. For more details, visit the official posting on Talent.com (https://in.talent.com/redirect?acquisition_sub_id=10101&bpid=f35bb8d22290590b16f5707812f427ff&channel_1=default&channel_2=default&channel_3=default&context=api&eligible=yes&falcon=1&id=623246719702796357&initiator=construction+entry+level+laborer&is_gl=0&l=Surat&pc=20&pid=6916677b9481&publisher=7c2b7e61c1&puid=3dea3deegdddgddefddc3dea3de9eddfbdd73de93deg3dee3de93de73dea3ded3deb3de93ee33def3dec3dec3ee33ce73ce23bee3ee3cddf3de93de8bddf9ddf3decaddf9dd7&rdr=&sdb=0&search_id=1d5001d3ef6502f727420d178d29c8c8&source=RubikTech&testid=sonicBackFillGLNoResultsJobSense20&utm_campaign=arbitrage&utm_medium=api&utm_product=7c2b7e61c1).