Customer Service Assistant

SMDC

The Customer Service Assistant handles client emails, addresses queries, and creates CRM tickets for processing, ensuring timely responses using standard protocols.

Last checked on June 13, 2026. We may earn a commission when you click through.

The Customer Service Assistant position at SMDC offers a solid entry point for career growth in customer service.

✓ Stable employment with a reputable company. ✓ Opportunities for skill development in customer relations. ✓ Structured work environment with clear protocols.

Customer Service Assistant

SMDC

Updated 2 hours ago

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Pasay

The Customer Service Assistant position at SMDC offers a solid entry point for career growth in customer service.

About this role

The Customer Service Assistant handles client emails, addresses queries, and creates CRM tickets for processing, ensuring timely responses using standard protocols.

About the Company

SMDC is a leading real estate development company in the Philippines, known for its innovative projects and commitment to customer satisfaction.

Key Highlights

✓ Handles client inquiries and complaints via email.
✓ Creates CRM tickets for effective issue management.
✓ Ensures timely endorsement of completed tickets.
✓ Uses standard responses to maintain consistency.
✓ Supports the processing team within set turnaround times.

💡 Honest Take: This role is excel in written communication and enjoy problem-solving in a fast-paced environment.

Pros

✓ Stable employment with a reputable company.
✓ Opportunities for skill development in customer relations.
✓ Structured work environment with clear protocols.

Cons

✗ Limited salary information available.
✗ Position may involve handling difficult customer interactions.
✗ Full-time commitment required with no remote options.

Best For: Ideal for fresh graduates or those looking to start a career in customer support.

Watch Out: Be prepared for potential stress from managing various client complaints and queries.

Apply for this position →

You'll be redirected to ph.talent.com

What Customers Say

Employees generally appreciate the work environment and opportunities for learning, although some express concerns about handling difficult customer interactions.

Expert Review

The Customer Service Assistant role at SMDC revolves around handling client emails effectively. With a focus on creating CRM tickets, the position ensures that all queries are tracked and addressed promptly. This structured approach aids in maintaining high levels of customer satisfaction.

One notable aspect of the job is the emphasis on using standard responses for interactions. This speeds up response times but also ensures that clients receive consistent communication. employees will work closely with the processing team, which can provide valuable insights into teamwork and collaboration.

However, candidates should be aware that while the role offers stability, it may require handling challenging customer situations. The lack of remote work options could also be a downside for those seeking flexibility. According to SMDC's official page, this position is geared towards individuals who are passionate about customer service and eager to develop their skills in a reputable company.