About the position Under general supervision, but according to prescribed procedures, is responsible for the safety and protection of patients, visitors, staff, property, buildings and grounds. Experience in Security, corrections, law enforcement, military or fire/EMS department experience is preferred. Must be willing and able to work unscheduled hours based on the needs of the department. Must possess effective written and oral communication and interpersonal skills with the ability to deal with all levels of personnel and the public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines. Must be able to read, understand, implement and execute GBMC Security strategies as depicted in the GBMC Security policies, procedures, practices. Must be able to complete and understand security training program requirements upon new hire onboarding and maintain throughout employment. Must be able to successfully utilize electronic dispatch system to generate calls for service and complete reports. Remain flexible to ever changing environments; adapt well to different situations. Proficient in and utilizes nonviolent crisis intervention and de-escalation techniques to ensure staff, patients, visitors and all others remain safe, calm and respected while onsite. Ability to maintain satisfactory attendance and punctuality standards. Neat and professional appearance. Candidates must be able to demonstrate their ability to understand verbal and written direction, maintain a professional demeanor and restraint at all times, which includes stressful situations. Strong interpersonal and communication skills are necessary to effectively deal with patients, visitors and staff. Must be able to handle pressure of working with high volume public (constantly to occasionally depending on assignment). Immediately responds to emergencies to provide necessary assistance to employees and customers. Ability to operate a variety of machines and equipment including automobiles, office equipment, radio, telephone, visitor management system, access control system, and CCTV. Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations. Responsibilities Ensure the facility is provided with high quality security services to protect people and propertyReport safety concerns, security breaches and unusual circumstances both verbally and in writingBuild, improve and maintain effective relationships with patients, visitors and staffAnswer questions and assist patients, staff and visitorsAnswer phones or greet patients, staff, visitors / employees in a professional, welcoming mannerAll roles must demonstrate GBMC Values: Respect, Excellence, Accountability, Teamwork, Ethical Behavior, ResultsRequirements Current State Driver’s License which must be maintained throughout employment.Successful completion of post-hire training course including CPR/RQI, Stop the Bleed and de-escalation within two weeks of employment.Must maintain RQI throughout employment.Possession of Maryland Security Guard license or must file for license within first 2 weeks of employment.Must obtain Security Guard license within first 90-days of employment.EMTALA training is required and must be successfully completed within the new hire probationary period prior to the employee working independentlyGBMC Workplace Violence Prevention Training is required and must be completed within the new hire period, prior to the employee working independentlyStand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet)Climb stairs, ramps, or ladders occasionally during shiftBend/twist at waist/knees/neck to perform various dutiesOccasionally lift or carry up to 50 poundsRun as neededConstant use of upper body extremities to perform tasks which require reaching/handling/grasping/fingering while using phone, notepad, writing reports, and other administrative tasksConstant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordinationWork in various environments including adverse outdoor conditions such as cold, rain or heatConstant mental alertness and attention to detail required while setting priorities and following up on assignmentsWork is performed inside and outside in all types of weather conditions on a regular basis, with intermittent exposure to unpleasant conditions such as noise, heat, dust, and diseaseAt any given time, all on-duty personnel may be required to assist with violent disruptive crisis patientsCurrent State Driver’s License which must be maintained throughout employment.Security Guard certification issued by the Maryland State Police that must be maintained throughout employmentSecurity Guard training by an approved instructor from the Maryland Police and Correctional Training Commission for in-service training that must be maintained throughout employmentAs a condition of continued employment, employee must maintain current active status of all required competencies and certifications to include but not limited to CPR, EMTALA, Work Place Violence Prevention trainingThese conditions of employment are mandatory for all Security Officer’s to work independentlySecurity Officers are not permitted to work independently if these conditions of employment are not metNice-to-haves Experience Security, corrections, law enforcement, military or fire/EMS department experience is preferredProficient in and utilizes nonviolent crisis intervention and de-escalation techniquesBenefits Competitive salary and generous paid time offFree parkingMonthly MTA bus pass subsidy-85% paid by GBMC \"if applicable\"Company subsidized onsite fitness and wellness center \"if applicable\"Pre-paid tuition to pursue professional development, additional certifications, and degree programsComprehensive health, dental, and vision coverage401 (a) and 403 (b) retirement savings plan