Job Title: Customer Support Technician Team: Location: Client Support Brentford, London, UK Manager: Status: EU Services Manager Full Time Position Summary: At NAVEX Global, our goal is to delight our customers by providing high quality, highly valued products and services. As a Customer Support Technician, your primary responsibility will be front line support for Customer Administrators of our product solutions. Typical support requests may include answering product how-to questions, assisting customers with system configuration changes and troubleshooting technical issues. We Offer You: An organization that is secure, growing and thriving with a reputation that we are proud to say is absolutely second to none A workplace experience that is based on our determination to retain you each day and enables you to learn, grow and develop your career, and people dedicated to your success at every level Competitive pay with benefits that matter, including the time and flexibility to balance the multiple roles you play in life What You Will Do: Manage customer support requests via phone, email and customer portal within service level agreement requirements Troubleshoot and resolve system related issues including compatibility conflicts, application operations, software/hardware malfunctions Assist customers with system configuration changes Educate/Train customers on product solutions Assist the customer in using the system to achieve their goals/objectives Identify up sell opportunities within existing customer base to optimize customer system performance Assist with software installation issues Interpret and communicate specialized technical material into information usable by customers Establish project tasks, related timelines and update NAVEX Global’s CRM Communicate customer input to internal product development Work with cross-functional teams to insure customer objectives are met Identify potential system and customer relationship enhancements Manage confidential and proprietary customer information General understanding of business environment and ability to understand business workflow and organization