Senior Tier 2 IT Support Tech

First Technology

Join First Technology as a Senior Tier 2 Support Technician, providing remote IT support with occasional onsite work. Ideal for candidates with 3-5 years in an MSP environment.

Last checked on June 10, 2026. We may earn a commission when you click through.

A great opportunity for those with the right experience, but not suitable for entry-level candidates.

✓ Remote work flexibility ✓ Career advancement opportunities ✓ Supportive team environment

Senior Tier 2 IT Support Tech

First Technology

Updated 4 days ago

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Cape Town Remote Full-Time

A great opportunity for those with the right experience, but not suitable for entry-level candidates.

About this role

Join First Technology as a Senior Tier 2 Support Technician, providing remote IT support with occasional onsite work. Ideal for candidates with 3-5 years in an MSP environment.

About the Company

First Technology is a leading provider of Managed IT Services in South Africa, dedicated to delivering top-notch tech support and solutions.

Key Highlights

✓ Remote work with occasional onsite visits
✓ Opportunities for skills development and career growth
✓ Ideal for candidates with 3-5 years of MSP experience
✓ Strong communication skills are essential
✓ Must hold a valid driver's license

💡 Honest Take: This role is a solid fit for experienced IT professionals looking to advance their careers while enjoying flexibility.

Pros

✓ Remote work flexibility
✓ Career advancement opportunities
✓ Supportive team environment
✓ Focus on skills development
✓ Reputable company in the IT sector

Cons

✗ Requires 3-5 years of experience
✗ Occasional onsite work may not suit all candidates
✗ Must have a valid driver's license
✗ Competition for the role may be high
✗ Limited salary information available

Best For: Ideal for those with a strong background in IT support, particularly in managed service environments.

Watch Out: Candidates without the requisite experience or those seeking purely remote roles may find this position challenging.

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Expert Review

This position with First Technology caters to experienced IT support technicians looking for growth opportunities. The role combines remote support with occasional onsite visits, making it appreciate flexibility. Strong communication skills are a must, as you'll be the escalation point in the Managed IT Services team.

With 3-5 years of experience required, this role is not for newcomers to the field. It's tailored for individuals who can effectively troubleshoot issues and liaise with clients. The company's commitment to skills development and career progression allowing employees to enhance their capabilities in a supportive environment.

First Technology is well-regarded in the South African IT landscape, providing a reliable platform for tech enthusiasts to thrive. For more specific details, you can visit their official listing at this link. Overall, this role presents an attractive opportunity for those who fit the experience criteria and are eager to advance their careers.