Customer Service Representative

Staples, Inc.

A customer-first approach with a passion for delivering exceptional service. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. At least 12 months of experience in sales or customer

Last checked on May 19, 2026. We may earn a commission when you click through.

A solid opportunity for entry-level candidates eager to develop their skills in a customer-oriented setting.

✓ Strong emphasis on customer satisfaction ✓ Collaborative team environment ✓ Growth potential within the company

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Customer Service Representative

Staples, Inc.

Updated 2 months ago

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Aurora

A solid opportunity for entry-level candidates eager to develop their skills in a customer-oriented setting.

About this role

About the Company

Staples, Inc. is a leading office supply retailer, known for its commitment to customer service and innovative solutions.

Key Highlights

✓ Focus on a customer-first approach
✓ At least 12 months of sales or customer service experience required
✓ Opportunity to work with a well-known brand
✓ Emphasis on innovative thinking
✓ Collaborative sales environment

💡 Honest Take: This role is ideal for those passionate about customer service but may not suit individuals seeking remote work or flexible hours.

Pros

✓ Strong emphasis on customer satisfaction
✓ Collaborative team environment
✓ Growth potential within the company
✓ Experience with a reputable brand

Cons

✗ Position is not remote
✗ Requires specific experience in sales or customer service
✗ Potentially high-pressure sales environment

Best For: Ideal for individuals who thrive in fast-paced environments and enjoy helping customers.

Watch Out: Be prepared for a competitive atmosphere that focuses heavily on meeting customer expectations.

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Expert Review

If you're seeking a role that prioritizes customer service, the Customer Service Representative position at Staples is a promising option. The company emphasizes a customer-first approach, making it essential for candidates to excel in interaction with clients. With a requirement of at least 12 months of experience in sales or customer service, this role aims to attract those who are already familiar with the demands of these fields.

Working in Aurora, this position offers a chance to be part of an iconic brand known for its dedication to service. The collaborative nature of the sales environment encourages innovative thinking, allowing employees to contribute ideas that can improve customer experiences. However, the role is not remote, which could be a downside for individuals preferring flexible work arrangements.

Our analysis suggests that while this position offers solid growth opportunities, it may not be ideal for anyone looking for a laid-back work setting. The fast-paced nature of retail can lead to high pressure, especially when striving to exceed customer expectations. For more information, visit Staples' official career page.