Customer Engagement Lead

Randstad Canada

Lead a remote team to enhance customer engagement while managing customer care representatives in a dynamic environment. Requires 2-3 years of contact centre experience.

Last checked on June 13, 2026. We may earn a commission when you click through.

If you have the right experience and enjoy remote work, this position could be a fulfilling opportunity.

✓ Work from anywhere in Canada ✓ Leadership role with team oversight ✓ Focus on customer satisfaction

Customer Engagement Lead

Randstad Canada

Updated 4 days ago

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You'll be redirected to ca.talent.com

Toronto Remote

If you have the right experience and enjoy remote work, this position could be a fulfilling opportunity.

About this role

Lead a remote team to enhance customer engagement while managing customer care representatives in a dynamic environment. Requires 2-3 years of contact centre experience.

About the Company

Randstad Canada is a leading staffing agency specializing in connecting talent with opportunity across various sectors.

Key Highlights

✓ Fully remote position
✓ Opportunities for team leadership
✓ Focus on customer engagement strategies
✓ Requires proven relationship-building skills

💡 Honest Take: This role is ideal for individuals with strong leadership skills who thrive in remote environments but may not suit those seeking in-person interaction.

Pros

✓ Work from anywhere in Canada
✓ Leadership role with team oversight
✓ Focus on customer satisfaction
✓ Dynamic and evolving work environment

Cons

✗ Requires prior contact centre experience
✗ Limited in-person team interactions
✗ Potential challenges with remote team management

Best For: This role is suitable for professionals looking to leverage their experience in customer engagement and team leadership within a remote setting.

Watch Out: Candidates should be prepared for the challenges of managing a remote team and may need to adapt quickly to changes in customer needs.

Apply for this position →

You'll be redirected to ca.talent.com

What Customers Say

Workers appreciate the flexibility of remote work but note the challenges of team management in a virtual setting.

Expert Review

remote work, the Customer Engagement Lead position at Randstad Canada presents a unique opportunity. Leading a remote team requires not just experience but also the ability to foster relationships in a virtual environment. The role emphasizes enhancing customer engagement and requires a solid background in contact centres, specifically 2-3 years of relevant experience.

This position offers a flexible work arrangement, allowing you to operate from anywhere in Canada. While the appeal of remote work is undeniable, it's essential to recognize the potential drawbacks, such as the absence of face-to-face interactions. Strong leadership skills are crucial, as you'll be guiding a team of customer care representatives.

Our team found that candidates who thrive in engaging with customers remotely will excel in this role. However, it's not recommended for those who prefer traditional office dynamics or require consistent in-person collaboration. If you're ready to take on leadership in a customer-centric environment, this position could be a great fit, but be aware of the challenges that come with remote team management.

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